Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love nothing more than to help you with any experience you are having that may be causing frustration. We have provided a link to an article to help you troubleshoot the overall audio quality. We have also shared a link to the full device manual to help you adjust the equalizer setting to align to your listening preferences. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Echofield, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it can be to have a brand new device that is not meeting your expectations. We have provided a link to an article to help you with the placement, and would follow up with a fit test you can perform in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you ever have questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Aaronl! It’s great to hear your thoughts as we continue to strive to make improvements. The Buds3 Pro feature improved comfort for an immersive listening experience. They come with a redesigned shape that provides our snuggest fit ever. Additionally, to ensure your earbuds stand out, we’ve added Blade Lights that enhance both style and your listening experience. To enhance the fit, we recommend using the fit test available in the Wearable app. This feature can assist you in finding the right tips for your ears, which may help provide a snugger fit. Trying different sizes and styles could lead to a more enjoyable listening experience. We appreciate your insights, and hope you get the most out of your Galaxy Buds3 Pro! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Linus13, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have your listening experience interrupted by the earbuds not staying in place. We have provided a link to an article to help you with the placement. If you haven't done so already, we also recommend doing a fit test while you are connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages