Thank you for reaching out to us, Linda. We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. We're thrilled to see that you’re enjoying the improved sound quality, as they’re designed with advanced audio technologies to deliver rich and immersive sound. However, we understand that comfort is equally important, and we see that you find the Buds Pro 2 more comfortable. The Galaxy Buds3 Pro features an ergonomic design that aims for a snug fit, and we recommend trying out the various ear tip sizes included in the package to enhance comfort. Sometimes, adjusting how the earbuds sit in your ears can make a big difference as well. Check out the link attached for tips on how to get the right fit for your Buds3 Pro. Additionally, keeping the earbuds clean can help ensure a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback, Rosa! We’re thrilled to see that you love the sleek design of the Galaxy Buds3 Pro. These buds truly do stand out! We understand how frustrating it can be when earbuds don't fit as securely as you’d like. We've worked hard to create a comfortable listening experience, and we recommend trying out the different tip sizes that come with the buds to help you find that perfect fit. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Your experience is really important to us, and we’re always looking for ways to improve. If you have any other thoughts or suggestions, please do not hesitate to share them with us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Junito! Thank you for sharing your experience with the Galaxy Buds3 Pro. We noticed you had some concerns about your buds not staying in your ears. The Galaxy Buds3 Pro comes with a selection of ear tips in various sizes, so it’s important to find the right size that fits snugly in your ears without any gaps. A proper fit is crucial, as it helps prevent sound leaks and ensures you enjoy the best audio quality these earbuds offer. When fitting the earbuds, be sure to check the directional marks – ‘L’ for left and ‘R’ for right. Insert the right (R) bud into your right ear with the ‘R’ facing you, and the left (L) bud into your left ear with the ‘L’ facing you. It may help to angle the earbuds slightly to ensure the microphone is pointing toward your mouth rather than straight down. A slight rotation can also enhance comfort! Additionally, we recommend utilizing the fit test available in the Galaxy Wearable app. This feature can guide you in ensuring you have the correct fit for your ears. We hope these tips help you get the most out of your Galaxy Buds3 Pro experience! If you have any questions or need further assistance, feel free to reach out to us at Samsung Support.-Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your honest review, Paul! We’re elated to see that you’re enjoying the Galaxy Buds3 Pro. It’s fantastic that you find the sound quality so impressive. Our Adaptive Sound feature is designed to enhance audio clarity in various environments, making it easier for everyone to enjoy great sound. We’re also glad to know they are comfortable for you. The design ensures a secure fit, perfect for long listening sessions without feeling discomfort. We appreciate your feedback and are happy to know the Galaxy Buds3 Pro is meeting your needs! For any questions or if you need any assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your fantastic review of the Galaxy Buds3 Pro! It’s great to see that you find them comfortable and that the adaptive settings have made a difference for you. We designed the noise-cancellation feature to block out distractions, and it's wonderful to know that it’s working well for you. We truly appreciate your confidence in your purchase, and we hope you continue to enjoy an exceptional listening experience with your Buds3 Pro! If you have any other insights or questions, feel free to share them with us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus