Thank you for your review of the Galaxy Buds3 Pro, Maria. It’s awesome that you find them to be the best earbuds ever! We designed them with a focus on delivering exceptional sound quality, and it’s great to know the noise reduction feature has been effective for you. Comfort was also a key aspect of the redesign, ensuring they stay in place for a long-lasting immersive listening experience. Your feedback is truly appreciated . If you have any questions or cocnerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Marko, We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. These earbuds were designed to combine sleek aesthetics, smart features, and everyday usability. Your feedback on controls, sound quality, and overall feel offers valuable insight as we continue to improve the tactile and listening experience across Galaxy audio products. Thank you for sharing your input and for being part of the Samsung family. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your feedback, Jason! We're thrilled to see that you love the sound quality of the Galaxy Buds3 Pro. The advanced noise cancellation feature immerses you in your music and blocks out distractions, so it's great to know it works well for you. We're also excited that you appreciate the convenience of the wireless charging case. It's all about making your listening experience seamless and hassle-free. If you have any more thoughts or questions, feel free to share them with us at Samsung Support. We hope you continue enjoying your listening experience with the Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Hung. To ensure a secure and comfortable fit, it is important to use the right size ear tips, as they come in various sizes to accommodate different ear shapes. A proper fit minimizes gaps between the ear and the earbud, which helps prevent sound leaks and enhances audio quality. If you need assistance with changing the tips, you can find a helpful guide in the link provided. Once you have selected the appropriate ear tips, check the bottom of the earbuds for the directional marks indicating L for left and R for right. Insert the right bud into your right ear with the R facing you and do the same for the left bud. Angle the earbuds slightly so that the microphone points towards your mouth for better clarity, and adjust them until they feel comfortable. Additionally, running an earbud fit test in the Galaxy Wearable app can help ensure you have the ideal fit. We hope these tips enhance your experience with the Galaxy Buds3 Pro. If you have further questions, please feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your thoughts about the Galaxy Buds3 Pro, John. We're glad to see you exploring features such as our Active Noise Cancellation feature. The newer Samsung Galaxy earbuds come equipped with this feature, which effectively blocks out surrounding noise, allowing you to fully immerse yourself in your music. If you need to be aware of your surroundings, simply turn off Active Noise Cancellation. You're correct that this feature only works when both earbuds are inserted in your ears. We also noted your concerns regarding the fit. The Galaxy Buds3 Pro come with different sizes of ear tips, so it is important to ensure you have the right size for your ears. A proper fit prevents gaps between the ear tips and your ears, avoiding sound leaks and ensuring optimal audio quality. Once you have the correct tips attached, check the bottom of the earbuds for directional marks that indicate “L” for the left ear and “R” for the right. Insert the right bud into your right ear, making sure the “R” is facing you, and do the same for the left bud. Angle the earbuds slightly so that the microphone points toward your mouth, and adjust them by rotating until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. For any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus