Thank you so much for your candid feedback, Grandpa Harvey! We’re thrilled to see that you find the Galaxy Buds3 Pro to be a significant improvement. It's great to know that you’re enjoying the seamless connectivity, outstanding sound quality, and impressive battery life. We’re especially proud of the wireless charging feature as it truly adds convenience to your listening experience. Also, it’s fantastic to hear that you took advantage of the trade-in allowance! You might also be interested in our Aurocast feature. It allows you to connect multiple pairs of Galaxy Buds to a TV or smartphone, making it easy to share audio with friends and family. Whether you’re having a silent disco or enjoying a movie night, it’s a perfect way to enhance shared experiences. Thank you again for your support, and we hope you continue to enjoy everything the Galaxy Buds3 Pro has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your honest feedback on the Galaxy Buds3 Pro, Alexsa. We hate to see that your listening experience hasn't been as enjoyable as it should be. The Buds3 Pro features a 2-way speaker and supports ultra high-quality audio with 24-bit and 96kHz resolution. Additionally, it includes active noise cancellation and adaptive noise control to enhance your listening experience. If you have any more concerns or suggestions, please don't hesitate to reach out. To enhance connectivity, we recommend ensuring that your earbuds are updated to the latest firmware. Regular updates can improve performance and stability. If you haven't already, consider resetting the earbuds, as this can help restore their functionality and performance. For comfort, we understand that fit can vary from person to person. We encourage you to explore the different sizes of ear tips included with your buds. Finding the right fit can significantly enhance your listening experience and help with prolonged use. We truly value your feedback, as it helps us continue to make enhancements. If you have further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback regarding the Galaxy Buds3 Pro, Ray! We genuinely appreciate your input and want to ensure you have the best experience possible. To help improve battery performance, we recommend checking the battery levels in the Galaxy Wearable app, as this will allow you to monitor how each bud is performing. It’s also important to ensure that both your earbuds and the app are updated to the latest version, as updates can resolve performance concerns. If you’re still experiencing issues, consider resetting your earbuds by placing them in the charging case with the lid open and pressing the touchpads for about 7 seconds until the LED indicator blinks. Additionally, exploring the sound settings in the app, such as adjusting noise control options or disabling Active Noise Cancellation when it's not needed, can help conserve battery life. If these steps don’t resolve your concerns, please reach out through the Samsung Members app or contact customer service for further assistance. We hope these suggestions help enhance your experience! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there SDun, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely know how valuable a comfortable fit is to your continued usage and enjoyment. We have provided a link to an article to help you find the ideal placement of your earbuds for a comfortable fit, and recommend doing a fit test with your device while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages