Good day Jean, Thank you for reviewing the Galaxy Buds3 Pro. You mentioned one side isn't holding a charge, and we value your feedback. The Buds3 Pro offer immersive sound and adaptive noise control within a sleek, ergonomic design. Your insights emphasize the importance of durability and thoughtful design for a better listening experience, informing future Galaxy Buds development. Samsung products are protected against manufacturing defects in materials and workmanship under a limited 12-month warranty. Additionally, you can extend coverage with Samsung Care+ on eligible devices for added support. Contact our Samsung Support Team to learn more about warranty options. We’re here to assist you. Thanks for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there Locoswede, Thanks for sharing your feedback on the Galaxy Buds3 Pro. These buds are designed to deliver improved sound quality and a comfortable listening experience, highlighting the latest advancements with the Galaxy Buds3 Pro. It’s wonderful to hear that they stood out among other pairs you’ve tried. We appreciate your choice of Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mark, \nThank you for sharing your experience with your Galaxy Buds3 Pro. There’s nothing quite like popping your earbuds in only to realize they are dead — talk about a letdown. There are a few steps you can take to make sure your Galaxy Buds3 Pro are ready whenever you are on the go! First, ensure your earbuds are correctly placed in the case for a secure fit. Most importantly, use only Samsung-approved charging devices and accessories, as Samsung accessories are designed to optimize your battery life. Using other accessories could void your warranty and potentially cause damage. When you get a good charge, store them properly, and you should be good to go. Check out the resource below on how to maximize your earbuds' battery life. Thank you for your review. We appreciate you choosing Samsung.\nThe battery life of your Samsung earbuds\nhttps://www.samsung.com/us/support/answer/ANS10001314/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Hi Jin Kim, Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re excited that your first encounter with earbuds has been so positive. Providing comfort, clarity, and ease of use from the very first listen is our goal, and your feedback is greatly appreciated. Welcome to the Samsung audio experience. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages