Hi there Kheerie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you are overall pleased with the enhanced features of your new earbuds, and that you are experiencing crystal clear calls. We have provided links to the full device manual and the Samsung Support Team if you would like assistance with the blade lights and conversational awareness features of your device. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Kev Nic, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important it is to feel that you have made a good investment in your choice of earbuds. If you are looking for ways to enhance your experience with your device and discover features and functionality you may be unaware of, we have provided a link to the full device manual. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds 3 Pro, Edd. We appreciate your insights and want to ensure you have the best sound experience possible. For those looking to enhance sound quality, we encourage you to explore the different equalizer settings available in the Galaxy Wearable app. This can help tailor the audio to better suit your preferences. Also be sure to keep your buds clean and up to date with the latest software updates. While it's great that you performed a factory reset, trying out various ear tips can also improve fit and sound quality. A secure fit is essential for the best acoustic performance. Regarding the repair process, your understanding during this time is appreciated. We’re actively working to ensure that parts are available to complete repairs as quickly as possible. The design of the Buds 3 Pro is intended for comfort and stability, though it can take a little getting used to. We’re confident that with a bit of practice, handling them will become second nature. We can’t wait for you to get your Buds back so you can fully enjoy the outstanding sound quality and features they offer! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung community! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Andrew! We’re glad to hear that you enjoy the sound quality, active noise cancellation, and convenient stem controls. These features were designed to enhance your listening experience, and it’s great to know that they’re making a positive impact on you. We understand your concerns regarding the charging case and the fit of the earbuds. The charging case is designed for portability and ease of use, but we know how important it is to have a secure and reliable way to store your buds. Your feedback is valuable, and we will consider our customer's suggestions as we continue to improve our products. Regarding the fit, we strive to design our earbuds with the most comfortable experience in mind, and we encourage you to explore the different ear tips included to find the best fit for your ears. A snug fit is essential, especially during workouts, and we want to make sure that your Galaxy Buds3 Pro provides you with the comfort and stability you need. If you have any other concerns or suggestions, please feel free to reach out to us at Samsung Support. Your experience is important to us, and we’re committed to helping you enjoy every moment with your earbuds. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus