Hi there Ruth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the ANC setting and another to help you reset your earbuds. We have lastly shared a link to the full device manual and the Samsung Support Team to offer assistance with all of the capabilities and assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your detailed feedback on the Galaxy Buds3 Pro with us! We always love hearing from our valued customers and getting your insights. We hate to see that the sound of your buds has not met your expectations. The Buds3 Pro offers Ultra High-Quality Audio (24-bit / 96 kHz). We urge you to explore the link attached for options that should help optimize your buds sound experience. If you're having trouble getting a good fit with your Galaxy Buds3 Pro, it's important to use the right-sized ear tips, as these earbuds come with various options. A proper fit means no gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. First, ensure you have the correct ear tips attached. Then, check the bottom of each earbud for directional markings: an "L" for the left ear and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth, and adjust the fit by rotating the buds forwards and backwards until it feels comfortable. You can also perform an earbud fit test using the Galaxy Wearable app to ensure you have a proper fit. We appreciate all of your insights. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001321/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus