Thank you for sharing your feedback about the Galaxy Buds3 Pro, JFurlongue. The Buds3 Pro are designed to deliver high-quality audio powered by Galaxy AI, which enhances voice isolation and clarity for music, providing an immersive listening experience. Since the Buds3 Pro have transitioned to Pinch Control for managing playback, you can still skip, go back, and pause songs by using single, double, or triple pinches on the earbuds. These controls can be customized through the Galaxy Wearable app to suit your preferences. Be sure to check out the link attached to learn more about the pinch controls. We appreciate your input and hope this helps enhance your experience with the Buds3 Pro! For any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your thoughts about the Galaxy Buds3 Pro, John. We're glad to see you exploring features such as our Active Noise Cancellation feature. The newer Samsung Galaxy earbuds come equipped with this feature, which effectively blocks out surrounding noise, allowing you to fully immerse yourself in your music. If you need to be aware of your surroundings, simply turn off Active Noise Cancellation. You're correct that this feature only works when both earbuds are inserted in your ears. We also noted your concerns regarding the fit. The Galaxy Buds3 Pro come with different sizes of ear tips, so it is important to ensure you have the right size for your ears. A proper fit prevents gaps between the ear tips and your ears, avoiding sound leaks and ensuring optimal audio quality. Once you have the correct tips attached, check the bottom of the earbuds for directional marks that indicate “L” for the left ear and “R” for the right. Insert the right bud into your right ear, making sure the “R” is facing you, and do the same for the left bud. Angle the earbuds slightly so that the microphone points toward your mouth, and adjust them by rotating until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. For any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus