Hello EsteMed, Thank you for sharing your thoughts on the Galaxy Buds3 Pro. These earbuds are designed to deliver smooth listening and communication, easily connecting across Galaxy devices. Proper charging alignment and call clarity greatly improve your experience throughout the day. To get the best charging performance, make sure the earbuds align correctly with the magnetic charging port at the bottom of the case when you place them inside. If you experience unexpected audio quality issues, it might mean a software update is needed. To ensure your software updates go smoothly, follow these steps if you have a Galaxy phone: first, connect your Galaxy Buds series earbuds to the Galaxy Wearable app on your phone or tablet, or use the PC manager software to check for updates. For more information on keeping your earbuds up to date, please refer to the link below. When everything is in sync, the Buds will smoothly integrate into your daily routine. Thank you for being a Samsung customer. How to install software updates on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001316/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages