Thanks for reaching out, Sthefany. We appreciate your feedback on the Galaxy Buds3 Pro. We always look forward to hearing from our valued customers. Our goal was to deliver a personalized listening experience for everyone using AI technology. When users wear the Galaxy Buds3 series, the Active Noise Canceling (ANC) feature and sound are optimized through AI-powered algorithms that analyze real-time sound differences using both internal and external microphones. Galaxy AI seamlessly enhances the wearability and functionality of the new exterior design. We're glad to hear that you love the buds themselves, but we understand that achieving a perfect fit is essential for an overall enjoyable experience. We recommend checking out the attached link for tips on how to get a better fit with your earbuds so you can fully enjoy all the great features they offer. If you need any additional assistance or have any questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds3 Pro! We're thrilled to see that you appreciate their sound quality and noise cancellation features. We designed the Buds3 Pro to deliver an immersive listening experience, so it’s great to know our efforts are paying off for daily users like you. We understand that the hearing aid feature is something you value, and we appreciate you highlighting that. Our team is always working to innovate and improve our products, so your input is invaluable. We hope you continue to enjoy the features that make the Galaxy Buds3 Pro stand out and look forward to bringing you even more enhancements in the future. Your experience matters to us, and we’re grateful for your support! If you have any concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Joku! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We’re thrilled that you find the sound quality magnificent and the design amazing. We truly believe these features enhance the listening experience. We noted your frustration with the pinch controls. While they offer a hands-free way to manage your audio, we know that adjusting to new features can take some time. It’s always helpful to customize your settings based on your preference, so we encourage you to explore the options in the Galaxy Wearable app, which can greatly enhance usability. Regarding the battery life, you’re right that the Buds3 Pro offers up to 6 hours of playback on a single charge, with a total of up to 30 hours when paired with the charging case. While this is an upgrade over the Galaxy Buds2, which provides up to 7.5 hours of playtime per charge and 29 hours with the case, we recommend some tips to help maximize your listening time. Keeping the earbuds in their case when not in use and adjusting notification settings can significantly improve battery conservation. Also, be sure to keep your buds and phone up to date with the latest software updates. We’re always looking to enhance the user experience, and your feedback is instrumental in helping us do that. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you again for reaching out, and we hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Cristian T, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are loving the audio quality and features of your new earbuds. We have provided a link to the full device manual to help you discover additional features that may enhance your daily experience of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages