Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Casey. We always look forward to hearing from our customers and getting your insights. The Buds3 Pro has a refreshed look and offers revolutionary sound, making it perfect for true audio lovers. With a comfortable new shape and improved hardware, they deliver the high-resolution audio experience you’ve been craving. We hate to see that you may be having challenges keeping your buds connected. If you're experiencing frequent disconnections with your Galaxy Buds, it could be linked to a weak Bluetooth connection or improper fit. Make sure the earbuds are correctly positioned in your ears for optimal performance. Additionally, verify that your Bluetooth connection is stable and that the earbuds' software is updated to the latest version. Taking these steps can help improve your listening experience. Check out the link attached for options that should help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001339/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Doomrules90! Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re thrilled you enjoy the excellent noise cancellation feature, which immerses you in your music and calls. We understand that finding the perfect fit is critical, especially during activities like eating or talking on the phone. Consider trying the different ear tip sizes included in the package to enhance comfort and stability. You can also run a fit test using the Wearable app. We want you to have the best experience possible. We're also glad you love the volume control feature on the wings! It's designed to keep you in control without needing to reach for your device, so you can enjoy your audio without interruptions. If you have any other feedback or need further assistance, please don't hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your experience with the Galaxy Buds3 Pro, Alice. It’s great to hear how much you enjoy the sound quality and battery life. The Adaptive Equalizer, powered by Galaxy AI, truly enhances your listening experience by adjusting the audio to fit the way the Buds sit in your ears. Each time you put them in, you can enjoy optimized sound that brings out the best in your favorite playlists, just like the man in silver enjoying his Galaxy Buds3 Pro. To ensure the best experience, it's important to use the correct size ear tips, as the Galaxy Buds3 Pro comes with different options. Make sure they fit snugly in your ears to avoid any sound leaks and achieve optimal audio performance. If you need assistance with changing the tips, we have a guide specifically for the Buds3 Pro tips. Once you have the right tips on your earbuds, please check the bottom for the directional marks. The right bud has an "R" and the left bud has an "L." Here’s a quick tip for the best fit: insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so the microphone points toward your mouth, and feel free to adjust the position by rotating them forwards and backward until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the best fit. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey A Lee, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to maximize your overall experience. We have shared below a link to an article to help you troubleshoot the fit and discover the optimal placement of the earbuds in your ear. We also recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages