Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to see you’re enjoying the sound quality and performance of your buds. We see your concern regarding the buds falling out constantly for you. The Galaxy Buds3 Pro comes with different sizes of ear tips, so the first step is to ensure you have the correct size for your ears. A proper fit should be snug, with no gaps between your ear and the tip, as this helps prevent sound leaks and guarantees optimal audio quality. If you need help changing the tips, please refer to our guide. After you've attached the appropriate tips, check the bottom of the earbuds for directional markings; you'll find an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth rather than straight down, and adjust the position by rotating the buds until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the right fit. If you’d like further assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Joku! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We’re thrilled that you find the sound quality magnificent and the design amazing. We truly believe these features enhance the listening experience. We noted your frustration with the pinch controls. While they offer a hands-free way to manage your audio, we know that adjusting to new features can take some time. It’s always helpful to customize your settings based on your preference, so we encourage you to explore the options in the Galaxy Wearable app, which can greatly enhance usability. Regarding the battery life, you’re right that the Buds3 Pro offers up to 6 hours of playback on a single charge, with a total of up to 30 hours when paired with the charging case. While this is an upgrade over the Galaxy Buds2, which provides up to 7.5 hours of playtime per charge and 29 hours with the case, we recommend some tips to help maximize your listening time. Keeping the earbuds in their case when not in use and adjusting notification settings can significantly improve battery conservation. Also, be sure to keep your buds and phone up to date with the latest software updates. We’re always looking to enhance the user experience, and your feedback is instrumental in helping us do that. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you again for reaching out, and we hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro! We're glad you think they’re good so far. If you're facing challenges with the left earbud, it might be caused by dust on the contacts. Try gently cleaning both the earbuds and the charging case with a soft, dry cloth. We want you to fully enjoy all the features, like Active Noise Cancellation and great sound quality. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Wilson, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the easy connection, audio quality, and reliability of your earbuds. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lauren! We’re pleased that you appreciate the sound quality, but we hate to hear you’re having trouble with the fit. Finding the right earbud tips is essential for both comfort and sound experience. To help with changing the inserts without causing any damage, we recommend checking out this detailed guide in the link attached below. It offers step-by-step instructions to ensure you get the best fit for your ears! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus