Hi there Lorenzo, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you everyday and we would love to help you have the best experience possible with your device. We have provided a link to the full device manual and to the Samsung Support Team to review all options available to you to maximize your experience. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Itzel. It's great to know that you love the fit and sound quality. We designed the Buds3 Pro to provide a comfortable and immersive listening experience. We understand that adjusting to new pinch control features can take some time, especially when transitioning from other devices. The Galaxy Buds3 Pro incorporates advanced touch controls and customizable settings, which allow you to tailor your experience to match your preferences. Be sure to check out the link attached to learn more about how the pinch controls work and how to use it. Your feedback is invaluable as we continually work to improve our products, and we appreciate your patience as you get used to the new controls. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus