Hi Mark, \nThank you for sharing your experience with your Galaxy Buds3 Pro. There’s nothing quite like popping your earbuds in only to realize they are dead — talk about a letdown. There are a few steps you can take to make sure your Galaxy Buds3 Pro are ready whenever you are on the go! First, ensure your earbuds are correctly placed in the case for a secure fit. Most importantly, use only Samsung-approved charging devices and accessories, as Samsung accessories are designed to optimize your battery life. Using other accessories could void your warranty and potentially cause damage. When you get a good charge, store them properly, and you should be good to go. Check out the resource below on how to maximize your earbuds' battery life. Thank you for your review. We appreciate you choosing Samsung.\nThe battery life of your Samsung earbuds\nhttps://www.samsung.com/us/support/answer/ANS10001314/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Thank you for your review of the Galaxy Buds3 Pro! We truly appreciate your feedback, and we’ve noted your concern about the high-pitched sound. When using features like Active Noise Canceling, Adaptive sound, or Ambient sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted based on the noise control mode and delivered through the speaker. If you're experiencing beeping or howling sounds, it might be due to touching or covering that area while putting on or adjusting your earbuds. To ensure the best experience, please make sure the sub-microphone isn’t covered when these features are activated. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus