Thank you for sharing your feedback on the Galaxy Buds3 Pro, Itai. We genuinely appreciate your feedback and want to ensure you have a great experience with your buds. To best assist you, could you please provide more details about your experience? We’d like to look into this matter thoroughly. Please reach out to us at Samsung Support so we can work together to resolve any concerns you’re experiencing. Your satisfaction is important to us, and we look forward to hearing from you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback on the Galaxy Buds3 Pro, Jules! We always look forward to hearing from our customers, and we would like to address your concern about the fit. The redesigned shape of the Buds3 Pro is made to deliver our snuggest fit ever, and we’re excited that you’re ready to experience that comfort. The addition of Blade Lights is a unique touch that truly makes the Buds stand out, allowing you to express yourself while enjoying exceptional sound quality. To ensure you’re getting the best audio experience, it’s essential to have the right size ear tips. A good fit really helps prevent any sound leaks. If you have questions about changing the tips, feel free to check out our handy guide! As a tip for putting them in, just remember to match the “R” and “L” indicators, with the right one going into your right ear and the left into your left. Angling them so the microphone is pointing towards you can enhance your experience even more. Plus, don’t forget to try the earbud fit test in the Galaxy Wearable app to confirm they fit just right. We’re really happy you made the leap to the Buds3 Pro, and we can't wait to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Greeting Jay J, Thank you for your honest feedback. The Buds3 Pro deliver clear, balanced sound with smart ANC and are designed to work across platforms, offering more features with Galaxy phones. Are you an iOS user who loves Galaxy wearable devices? Good news: you can use Galaxy Buds with your iPhone to listen to music or answer calls. Keep in mind that Galaxy Buds3 Pro only support Bluetooth and cannot connect through the Galaxy Buds iOS app. For more information on how to use your Galaxy Buds3 Pro with any device, check out the online article linked below. Your feedback helps us improve the experience across different setups. We appreciate you choosing Samsung. Galaxy Buds that are compatible with iOS https://www.samsung.com/us/support/answer/ANS10003617/ How to connect your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001319/ Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages