Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Rene. We love to see that you think that these buds sound amazing and that you're enjoying the upgrade from the Galaxy Buds3 Pro. To deliver that amazing sound, the Galaxy Buds3 Pro are equipped with an innovative Dual Amplifier that features our first-ever independently controlled woofer and tweeter. This groundbreaking design allows you to experience a wide range of sound, while the enhanced 2-way speaker with a broad frequency response reveals the intricate details in your music, creating an immersive listening experience. We hope you continue to have a great experience with your buds, and if you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback on the Galaxy Buds3 Pro, Jules! We always look forward to hearing from our customers, and we would like to address your concern about the fit. The redesigned shape of the Buds3 Pro is made to deliver our snuggest fit ever, and we’re excited that you’re ready to experience that comfort. The addition of Blade Lights is a unique touch that truly makes the Buds stand out, allowing you to express yourself while enjoying exceptional sound quality. To ensure you’re getting the best audio experience, it’s essential to have the right size ear tips. A good fit really helps prevent any sound leaks. If you have questions about changing the tips, feel free to check out our handy guide! As a tip for putting them in, just remember to match the “R” and “L” indicators, with the right one going into your right ear and the left into your left. Angling them so the microphone is pointing towards you can enhance your experience even more. Plus, don’t forget to try the earbud fit test in the Galaxy Wearable app to confirm they fit just right. We’re really happy you made the leap to the Buds3 Pro, and we can't wait to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brian! It's great to see that you enjoy the sound quality. We understand that achieving the perfect fit is essential for a great audio experience, and we're here to assist you. Our Galaxy Buds are designed to accommodate all sizes of ears, and we include multiple sizes of ear tips to ensure a snug fit. If you haven’t already, please check that you’re using the right size tips. A good fit minimizes any gaps and enhances the sound quality while helping to prevent sound leaks. For guidance on how to change the tips, our Buds3 Pro tips guide has all the details you need. Once you’ve got the right tips, remember to check the directional marks on the bottom of your earbuds. The L and R should be facing you for the best fit. Insert the R bud into your right ear and the L bud into your left, angling them slightly so that the microphone points towards your mouth. You can also adjust their position by rotating them until they feel just right. To ensure the best fit, don’t forget to run the earbud fit test available in the Galaxy Wearable app. If you have any more questions or need assistance, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus