Hi there A Swirk, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy toh ear you are pleased with the enhancements that have been made with your device, and we would love to help you with the features that are not meeting your expectations or causing frustration. If you are finding the pinch feature to not be as easy to use for you, we recommend exploring voice controls with your earbuds. We have provided a link to the full device manual to help you with the voice settings, and also with all of the features to help you have the best experience possible. We have also shared a link to the Samsung Support Team if you have additional questions or experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Joshua. It’s great to see that you’re enjoying the improved sound quality and the enhanced Ambient mode. The Galaxy Buds3 Pro features Adaptive Noise Control with Galaxy AI, which allows you to immerse yourself in sound while staying alert to your surroundings. This makes conversations in environments like the gym more natural and convenient without needing to remove an earbud. Your feedback highlights the advancements in this model, and we appreciate you sharing your experience! For any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Mikey. We appreciate your detailed feedback, as it helps us improve and address your concerns. When it comes to pinch controls, the Galaxy Buds3 Pro utilize pinch and swipe gestures instead of standard touch controls. Pinch gestures allow you to manage features such as playing/pausing music, skipping tracks, or answering calls. Although this system is different from previous models, it’s designed to reduce accidental touches and enhance usability. If you’re finding these gestures challenging, we recommend exploring the “Earbud controls” settings in the Galaxy Wearable app. This lets you enable or disable specific features and customize them to better suit your preferences. For battery life, the Galaxy Buds3 Pro offer up to 26 hours of playtime with a fully charged case, which can extend up to 30 hours depending on usage habits. To optimize battery performance, it’s important to store the earbuds in the charging case with the lid closed when not in use. Adjusting notification settings through the Galaxy Wearable app can also help conserve power during extended use. If you have any further questions, please be sure to reach out to us at Samsung Suport. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Steph, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the redesign and comfortable feel of your new earbuds. We would love to help you with the ANC setting of your earbuds for a truly immersive listening experience. We recommend going in to the Samsung Wearables App when you are connected. The ANC setting has a sliding scale with the new device and can be turned up to be more canceling or turned down for less. We have also provided links to an article to help you with this setting, and to the full device manual for the new features of your device. We have lastly shared a link to the Samsung Support Team if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages