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Verified Purchase
Problem galaxy buds3 pro
The galaxy buds3 not worth to spend money on it buz has a lot problem . Some time I'm talking in the phone and I have anther call I can't answer the other phone the 2ed problem I'm taking in phone normally and the one im taking with can't hear my voice but I can hear them I check the mute button it's not on
Hi Nawar! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We take your concerns seriously, and we’d like to address each of them. We see that you mentioned challenges when trying to answer a second call. The Galaxy Buds3 Pro is designed with seamless call management to help you stay connected without missing important calls. You can easily switch between calls using the touch controls, and our goal is to provide a smooth experience, even when handling multiple calls. Regarding your experience with not being heard during calls despite not being muted, we understand how frustrating that can be. The Galaxy Buds3 Pro features Adaptive Dual Microphones that enhance voice clarity by minimizing background noise. This design aims to capture your voice clearly, so it’s disappointing to hear that it wasn't working as expected. If you’re finding that this happens often, we recommend checking for any firmware updates through the Galaxy Wearable app, as these updates can enhance the performance and connectivity of your earbuds. Additionally, you might consider resetting your Galaxy Buds3 Pro to improve its performance. To reset, place both earbuds in the charging case and close the lid. After a few seconds, open the lid, then touch and hold both earbuds for about 7 seconds until the indicator lights flash and you hear a sound indicating the reset has started. After resetting, you will need to pair the earbuds with your device again through Bluetooth. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your experience is important to us, and we appreciate you bringing these matters to our attention. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Verified Purchase
Huge step up from Buds2 Pro
Best earbuds I've had to date. The bass, treble and mids are so clear. I actually took a phone call while mowing my yard and the person on the other end didn't know it...active noise cancelation rocks. They make my Buds2 Pro look simple. I wish they didn't have to dupe the air pods design though.
Verified Purchase
A Supremely Mid pair of Buds
These are an awkward set of earbuds and a step down from the previous pair. The earbud controls are odd; the squeeze to pause and change music almost never works. And the slide up and down to increase and decrease the volume is fiddly and time consuming. Not only that, but when a bud slightly slips out of my ear, it pauses my music or switches my phone call to my phone's speaker, which is annoying. On the good hand, they're lightweight, sound good, and the active noise canceling is solid. Overall a downgrade though.
Hi there Kayy, we appreciate your feedback on your Samsung Galaxy Budss3 Pro. We completely understand how important your earbuds are to you every day for a range of activities. We would love to help you with the fit and functionality of your earbuds, and have provided links to an article and the full device manual to help you at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Love the hands free voice answering system
[This review was collected as part of a promotion.] I work in the logistic field and it's so comforting knowing that I can focused on the road while having my headphones on being able to communicate with my dispatcher while keeping my hands on a steering wheel and focus on being safe on the roads
Verified Purchase
Totally worth the buy
These are exactly what I needed. After years of buying earplugs every 3 months I could have saved to much by buying these. I love the look and that when I talk the volume goes down. I can actually hear better with the different settings. Sound is incredible. You can zone out the world around you. My only thing is I have to keep adjusting them. They fall out if I don't. I have to do that often, especially when I'm working or moving around. Other wise they would get a 5 star
Pretty good
[This review was collected as part of a promotion.] I use them for calls, meditation and in the gym. Noise cancelling is decent and sound too. Was hard to get good fit initially but i swapped for larger caps that they provided and it got good. Only wish software was easier to use and that there were better tracking options in case you misplace them.
Verified Purchase
Bad fit bad charging
Terrible fit and terrible charging one bud just dosent charge half the time and dont count on samsung being there to help fix this problem. Hard to get them to fit snugly in ear but after messing with them they sound good but dont have the same solid fit like buds 2
Thank you for your feedback on the Galaxy Buds3 Pro, Colton. We appreciate you sharing your experience, especially regarding the charging and fit. Samsung offers a 12-month limited warranty for manufacturer defects, and you can consider adding Samsung Care+ for extended protection and support. We’ll provide a link at the end to help you troubleshoot the charging, and if the situation continues, please feel free to reach out to us at Samsung Support so that we can further assist you. As for the fit, the Galaxy Buds3 Pro come with different-sized ear tips, so it’s important to ensure you have the right size for your ears to prevent gaps that can affect sound quality. Make sure to place the right bud (R) into your right ear and the left bud (L) into your left ear, angling them slightly with the microphone facing towards your mouth. You can adjust them until they feel comfortable, and consider running the earbud fit test to ensure the proper fit. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Noise canceling and charging
[This review was collected as part of a promotion.] The noise canceling doesn't really work anymore.And at times when charges and the other don't so I will pull him out the pack and one will be at ninety seven.And one will be at three percent.It's either or at any given time
Hello Gman972, Thank you for sharing your experience with your Galaxy Buds3 Pro. These earbuds offer up to 26 hours of playback per charge, which can increase to 30 hours when using a fully charged case. Make sure your buds are correctly placed in the case and that there are no obstructions affecting the connection. If issues continue, Samsung products are covered by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ for extra coverage, extending protection and support for eligible devices. Please contact our Samsung Support Team for more details on warranty options. We appreciate your feedback and are glad to have you as part of the Samsung community. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Verified Purchase
Terrible controls for active people
These are absolutely worthless if you plan on using them for running. One of the biggest reasons for buying these was because the Buds Pro 2 would start falling out after some miles and when pushing them back into the ear, they would change tracks 9/10 times. I thought these would fix that, but now the touch controls are near impossible to use while in stride. Having the control on the ear lobe side of the wedge was a huge mistake. You have to get your thumb between your ear lobe and the device, which is incredibly difficult. If you want to go back to a previous track while in motion, forget it. I tried nearly 30 times and couldn't get it to go back to the previous track. I could go to the beginning of the track, but not one time could I do it consistent enough to return one more track. If you want these for the airplane, or sitting around the house, they'll be fine. If you are the least but active and want them out hiking, running, walking, or whatever, then don't bother. You're better spending your money on a set dedicated to sports. Highly disappointed with these.
Hi there Jay E, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds are to you fora wide variety of activities like running and other forms of exercise. We have provided a link to an article to help you with the fit of your earbuds, as well as a video that will help you change the included ear tips for that ideal fit. You can also perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have provided ak link to the Samsung Support Team if you would like additional assistance with any of the features of your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Verified Purchase
Ok but could be better
Not really a fan of these buds. They were a replacement for the previous generation and I can tell you they fall out way more often then the previous generation. The sound quality is ok but it entirely depends on the placement of the buds. I don't the quiet I had when I had both buds in and noise canceling was active.
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Michael! We appreciate your feedback as it helps us improve constantly. Regarding your experience with the fit, we know that earbud comfort can vary from person to person. To enhance your experience, we encourage you to try the different sizes of ear tips included with your Galaxy Buds3 Pro. Finding the right fit can greatly improve stability and sound quality. For sound quality, we recommend exploring the Adaptive Sound feature. This automatically adjusts the volume based on your surroundings. Additionally, you can customize the equalizer settings in the Galaxy Wearable app, allowing you to tailor the audio to your preference. In regards to the noise cancellation, ensure that the Active Noise Cancellation feature is activated through the Galaxy Wearable app. This can help create a more immersive listening experience. If you have any further concerns or need assistance, please reach out to us at Samsung Support. We're here to help you enjoy your Galaxy Buds3 Pro! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus