We appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jennifer. We always appreciate getting insights from our customers. The Galaxy Buds3 Pro features an Adaptive Equalizer powered by Galaxy AI, which customizes audio output to fit the unique shape of each user's ears. This technology optimizes the audio experience every time the earbuds are worn, enhancing the quality of your playlists. We focus on delivering a personalized listening experience that adapts to individual ear shapes and positions. We hate to see that you've had some challenges trying to get these buds to fit. It's essential to use the correct ear tips, which come in various sizes, to avoid sound leaks and ensure maximum audio performance. Make sure the tips fit snugly without any gaps. If you need assistance with changing the tips, please refer to our guide. When putting in the earbuds, check for the directional marks on the bottom, labeled "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Angle the earbuds so that the microphone points toward your mouth, and adjust them for a comfortable fit. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the right fit. Check out the link attached for additional options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yuquan. It’s great to know you appreciate some of the upgrades, like the addition of voice control. The Galaxy Buds3 Pro also offers enhancements like Adaptive Noise Control and Ultra-High-Quality audio support at 24bit/96kHz, providing a more immersive sound experience. When it comes to multipoint access, the Galaxy Buds3 Pro features AutoSwitch, which allows seamless transitions between Samsung Galaxy devices such as smartphones, tablets, and laptops. While this functionality is tailored to optimize connectivity within the Samsung ecosystem, we understand your preference for broader compatibility. Your feedback is important and appreciated, as it helps guide future improvements. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Jako. We're thrilled to see that you enjoy the exceptional sound quality and impressive active noise cancellation. To address your concern about them slipping off while sweating, we recommend trying out the different sizes of ear tips included with your earbuds. Ensuring a snug fit is key to preventing any slippage and achieving optimal audio performance. Make sure to look for the directional markings on the buds. When inserting them, ensure the 'L' is for left and the 'R' is for right. Additionally, you can adjust their position slightly to secure the fit. For further assistance, consider using the earbud fit test in the Galaxy Wearable app to ensure you are getting the best fit possible. If you need guidance on changing the tips, we have a helpful guide available on our website. We appreciate your input and hope these tips enhance your experience with the Buds3 Pro. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus