Thank you for sharing your experience with the Galaxy Buds3 Pro, Venky. We truly value your feedback and want to ensure you have the best experience with our products. For optimal performance, we recommend regularly cleaning the charging contacts of your Galaxy Buds3 Pro. A buildup of dirt or debris can sometimes affect charging, so using a soft, dry cloth to gently clean the contacts can make a difference. If this persists after doing so, please reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, P Dewayne! We’re thrilled to see that you love the outstanding sound quality, which truly sets these earbuds apart. We understand that keeping them secure during active use is essential. The Galaxy Buds3 Pro is designed with an ergonomic fit and a range of ear tip sizes to help you find the perfect fit for your ears, especially since you use them at the gym. We encourage you to experiment with the various sizes to enhance comfort and stability while you’re working out. Additionally, the Buds3 features Active Noise Cancellation, which is designed to immerse you fully in your music, even in busy environments like the gym. We appreciate your feedback and hope you continue to enjoy the rich audio experience they offer! If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Mikie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how crucial a secure fit is for your activities and optimal audio quality. We have provided a link to an article to help you with the placement and another to a video to help you change the ear tips to best align to your ears. We have lastly shared a link to the Samsung Support Team if this experience continues. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Rcbeetle. We appreciate you for taking the time to share your feedback on the Galaxy Buds3 Pro. We truly value your thoughts and experiences, as they help us improve our products. The Galaxy Buds3 Pro are equipped with the latest Bluetooth® version 5.4, which enhances connectivity, offering a more stable connection and improved range. To ensure optimal performance, please keep the earbuds and your device within 30 feet of each other. This distance may vary based on your environment and the model of your phone. Additionally, avoid using the device near obstructions that could block the Bluetooth signal, such as walls, routers, electrical equipment, or sources of electromagnetic interference. Regarding the fit, we recommend checking out the link attached that goes into detail on how to properly wear your Samsung buds. If you have any additional questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus