Hey there Enrique Cornejo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy toh ear you are overall pleased with the daily use of your new earbuds. We would love to help you with the touch settings, and we have provided a link to the full device manual to assist in this endeavor. The manual will also highlight the ways you can use voice controls to help you. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your valuable feedback on the Galaxy Buds3 Pro, Bo. We’re thrilled to see that you appreciate the excellent sound quality and features, but we also acknowledge your concerns regarding ergonomics. The smooth design of the Galaxy Buds3 Pro provides durability and a sleek appearance. Keeping the earbuds clean and free from sweat or liquid can help prevent slipping. For proper placement in the charging case, open the case, check the direction of each earbud, match the "L" (left) and "R" (right) markings on the earbuds with their respective slots, gently insert each earbud into its slot ensuring the charging contacts align, and close the case to secure them. We appreciate your support and hope these tips improve your experience with the Galaxy Buds3 Pro. If you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your detailed feedback on the Galaxy Buds3 Pro with us! We always love hearing from our valued customers and getting your insights. We hate to see that the sound of your buds has not met your expectations. The Buds3 Pro offers Ultra High-Quality Audio (24-bit / 96 kHz). We urge you to explore the link attached for options that should help optimize your buds sound experience. If you're having trouble getting a good fit with your Galaxy Buds3 Pro, it's important to use the right-sized ear tips, as these earbuds come with various options. A proper fit means no gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. First, ensure you have the correct ear tips attached. Then, check the bottom of each earbud for directional markings: an "L" for the left ear and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth, and adjust the fit by rotating the buds forwards and backwards until it feels comfortable. You can also perform an earbud fit test using the Galaxy Wearable app to ensure you have a proper fit. We appreciate all of your insights. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001321/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus