Thank you for your feedback, Robert! We're thrilled to hear that you find the Galaxy Buds3 Pro to be the most comfortable earbuds you've tried. Comfort is a key focus for us, and it's great to know that it resonates with you. Regarding the ambient sound feature, we appreciate your input! The Galaxy Buds3 Pro are designed with advanced technology to provide an immersive audio experience, including adjustable ambient sound settings. We recommend exploring the options in the Galaxy Wearable app to customize your listening experience to your liking. To ensure you always get the best performance from your earbuds and phone, make sure to keep both devices updated with the latest software. This way, you can enjoy all the new features and improvements that come with updates. Thank you again for sharing your experience! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to hear your thoughts as we constantly strive to enhance our products. The new design has been created to provide a more secure and comfortable fit, ensuring an immersive audio experience. While third-party ear tips are not compatible, the included tips are optimized for sound quality and comfort, and come in various sizes. It's important to ensure you have the right size tips to avoid gaps between your ear and the ear tip, which can lead to sound leaks. To get the best fit, check the earbud for directional marks (L for left, R for right), insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the earbud slightly so that the microphone points towards your mouth, and adjust the buds by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We value your insights and encourage you to explore the full range of features these earbuds offer, including exceptional sound quality, active noise cancellation, and seamless connectivity. Your satisfaction is our top priority! If you need any further assistance with this or anything else, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there BENM, we appreciate you sharing your thoughts about your Samsung Galaxy Bud3 Pro with us. We completely understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the fit of your earbuds and recommend performing a fit test with your earbuds. For the microphone, we have provided a link to an article to help you with the call settings and features. We have lastly shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages