Hi there Pete, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you align the audio profile and have a truly immersive listening experience that you love every day. We have provided a link to the full device manual to help you with the adjustable ANC setting and highlight how to use the Samsung Wearables App and the sliding scale to turn up or down the ANC intensity to best align to environment. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Alex! Thank you for sharing your experience with the Galaxy Buds3 PRo! We appreciate your feedback. It’s great to hear that you find the product satisfactory. We understand that achieving the perfect fit is essential for enjoying your earbuds to the fullest. We designed the Galaxy Buds3 Pro to provide a comfortable and secure fit for a variety of ear shapes. To help with fitting, we recommend trying out the different sizes of ear tips that come included with your earbuds. Be sure to check out the link attached for options to help you achieve a better fit. We want you to have the best experience while using the Galaxy Buds, especially while answering calls. If you're facing challenges with the fit test, please ensure that the earbuds are securely inserted into your ears and make sure they are properly positioned. You can also try adjusting the earbuds slightly while performing the fit test for better results. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Thank you for being part of the Samsung family. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yuquan. It’s great to know you appreciate some of the upgrades, like the addition of voice control. The Galaxy Buds3 Pro also offers enhancements like Adaptive Noise Control and Ultra-High-Quality audio support at 24bit/96kHz, providing a more immersive sound experience. When it comes to multipoint access, the Galaxy Buds3 Pro features AutoSwitch, which allows seamless transitions between Samsung Galaxy devices such as smartphones, tablets, and laptops. While this functionality is tailored to optimize connectivity within the Samsung ecosystem, we understand your preference for broader compatibility. Your feedback is important and appreciated, as it helps guide future improvements. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Dean, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day, and wanting the best experience possible with your device. We have a great article available online, that we have linked below, to help our customers get this ideal fit with their earbuds. We hope you have found a pair of earbuds that best suit your needs and wants. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages