Thank you for sharing your experience with the Galaxy Buds3 Pro, ZWil. We understand how frustrating it can be when the earbuds aren't performing as expected, especially after enjoying them initially. At Samsung, we want you to have the best experience possible, and we're here to help you with your concerns. To provide you with the support you deserve, we’d like to gather some additional information. Please reach out to Samsung Support so we can get started on assisting you. We look forward to hearing from you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, JP. We truly value your feedback and want you to have the best experience possible. While we noted your concerns about the touch feature, we’re excited to share that the Buds3 and Buds3 Pro have introduced new pinch and swipe controls designed to enhance your experience. With pinch control, you can easily play or pause your music with a single pinch, skip to the next song with a double pinch, and replay the previous song by triple pinching. Simply pinch and hold to access features like noise control or to reject a call. The swipe control allows you to effortlessly slide your finger along the designated area for quick adjustments. For a detailed guide on how these features work, we encourage you to check out the link at the end of this response. Also, don’t forget about the EQ feature available in the Galaxy Wearable app, which lets you personalize your sound experience to best suit your preferences. We appreciate your feedback and hope this information helps enhance your experience with your buds. For any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro, Sucram! We love that you think they are one of your best upgrades yet. It’s great to know they fit well and sound amazing for both work and personal use. We designed these buds to enhance your daily experiences, whether you're in a meeting or enjoying music on the go. The seamless connectivity and comfort make them perfect for extended use, and we hope they continue to be your perfect companion. If you ever have any questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello there Kjewes, Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to hear the sound quality meets your expectations and you enjoy their performance. Your comments on fit and touch sensitivity provide helpful insight into daily use, especially when adjusting or moving around. Feedback like yours highlights what matters most to Buds wearers, from comfort to control. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages