Thank you so much for sharing your honest experience with the Galaxy Buds3 Pro, Teetee! It's great to see that you find them comfortable, even while sweating. The soft tips are designed specifically for extended wear, so it's awesome that they make a difference for you. As for battery life, with Active Noise Cancellation (ANC) on, you can enjoy up to 6 hours of music playback and 4.5 hours of talk time. When you turn ANC off, it extends to 7 hours of music and 5 hours of talk. Overall, you’ll get up to 26 hours of music playback, which is perfect for all-day use. Thanks again, and we’re thrilled you’re enjoying your Buds3 Pro! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Abdulla. We're please to see that you’re impressed with the call quality, as this is a key strength of these earbuds. Regarding the noise-canceling hum, this may occur if the sub-microphone on the earbuds detects sound or contact while Active Noise Cancellation (ANC) is enabled. To minimize this, ensure that the sub-microphone is not covered when wearing or adjusting the earbuds. Proper placement and avoiding obstruction around the microphone can help reduce the humming sound. We appreciate your feedback on the sound quality and bass. While the Galaxy Buds3 Pro deliver a well-rounded audio experience, you can enhance the bass response and overall sound profile by using the Galaxy Wearable app to adjust the equalizer settings to your preference. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Jimmy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how vital the secure fit of your earbuds is to your prolonged wear and usage every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips for the size that best fits for your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Support Team. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for b eing a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Crystal, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to be excited about brand new earbuds and not have them align to your needs and expectations. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience, and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages