Thank you for reaching out to us, Ömer. We appreciate your feedback on the Galaxy Buds3 Pro. We’re glad to hear you appreciate their functionality and audio quality! We strive to provide a premium listening experience. Your comments about the earbud caps are important to us, and we are continuously working to enhance our products. We hate to see that you may be having some challenges with your rubber tips. We recommend reaching out to us at Samsung Support so that we can look into what steps can be taken to get this resolved. We look forward to hearing from you. -Kelvin smsng.us/Samsu.ng-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Thomas! We’re elated to see that you’re enjoying the perfect sound quality and comfort they offer. It's great to know they seamlessly fit into your daily life, especially for work. We designed these buds to provide exceptional battery life and an excellent audio experience, and it's rewarding to see that reflected in your experience. If you have any more feedback or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Mtrblue, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you on a daily basis, and we would love to help you maximize your usage of your earbuds. We have provided links to a few articles, one to help you with the audio quality, and another to help you with the temperature of your earbuds. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Keep your Galaxy device at its normal operating temperature https://www.samsung.com/us/support/answer/ANS00076952/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3, T_HO. We're glad to see that you're enjoying the sound quality. We noted your feedback regarding the person on the other end of a call struggling to hear you clearly. Maintaining the microphone's cleanliness can help in this situation. Regularly clean the microphone hole, speaker, and air duct with a clean, dry, soft brush or cotton swab to remove any debris. Additionally, ensure that the earbuds are dry and free from moisture for optimal performance. To enhance performance further, you can restart the earbuds by placing them in the charging case for at least seven seconds, ensuring the case has sufficient battery. We value your feedback, and it's through suggestions like yours that we strive to enhance the user experience. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there M Perry, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the crystal clear calls you are expecting with your earbuds. We have provided a link to an article to help you with the call settings and features, and recommend ensuring there is no obstruction to the microphone during your calls. We have provided a link to the full device manual to highlight the exact location of your microphone and help you with additional audio settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Steve I, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand that these redesigned earbuds can take some time to adjust to with the gestures and motions are different. We have provided links to help you with the fit, and to the full device manual to help you adjust any settings to align to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance with any frustrations you may be experiencing with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback about the fit. To achieve the best comfort and sound quality, we recommend checking the directional marks on the bottom of the earbuds. Look for an "L" on the left bud and an "R" on the right. Make sure to insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Additionally, angling the earbuds slightly so the microphone on the bottom points towards your mouth can enhance call clarity. Adjusting the buds by rotating them forward and backward might also help you find that ideal fit. Lastly, we encourage you to run an earbud fit test in the Galaxy Wearable app. This feature is a great way to confirm that you have the proper fit for optimal audio performance. If there are any other concerns, dont hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus