Thank you so much for your review of the Galaxy Buds3 Pro! We're always thrilled to hear your thoughts. The Buds3 Pro are designed to accommodate all types of ear sizes, reflecting our commitment to ensuring everyone has an exceptional experience. We understand that getting the right fit is crucial for optimal sound quality, so it's important to find the tip that fits the best for you. Your buds should come with three different-sized bud tips, but if this is not the case for you, please be sure to reach out to us for further assistance with that. If you ever need assistance with changing the tips, we have a guide just for that. Remember to match the R and L indicators when you put them in; the right earbud is for your right ear, and it’s always helpful to angle them slightly forward to ensure the microphone is positioned correctly. If you want to double-check your fit, our Galaxy Wearable app has a feature that can help with that called the Fit Test. We’re so glad you chose the Buds3 Pro, and we're excited to know that you're a part of the Samsung community. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Luis! We appreciate your feedback regarding the pinch and swipe controls. If you’re finding that the pinch or swipe area isn’t responsive, it’s important to ensure that you’re using it correctly. Make sure your earbuds are seated properly in your ears, as the shape of your ears can affect recognition. When using the controls, remember to apply a gentle touch. Pinching or swiping too hard can make it difficult for the earbuds to detect your movements and may be uncomfortable. Also, listen for a click when you pinch the area. If you don’t hear anything, reposition the earbuds, as the wear detection feature may need adjustment. We advise against using sharp objects on the earbuds to prevent any damage. To assist you further, we will provide a link for you to learn more about how the controls work. Should you have any additional concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your review of the Galaxy Buds3 Pro, Kevin! Your feedback is invaluable, and we’re here to assist you. For the best performance, we'd like to walk you through some troubleshooting steps. One step is to place the earbuds in the charging case and close the lid for about 10 seconds to restart them. If you want to explore further, you can reset the earbuds through the Galaxy Wearable app by navigating to Earbuds settings > Reset. It’s also key to ensure that the earbuds are fitted properly and securely in your ears for the best Active Noise Cancelling (ANC) experience. Don’t forget to check for software updates on both your earbuds and connected device to optimize their functionality. Additionally, just a reminder that Samsung offers a 12-month limited warranty for any manufacturer defects. If you’re seeking added peace of mind, consider Samsung Care+ for extended coverage and support on eligible devices. Thank you again for your insights, and if this persists, please be sure to reach out to us at Samsung Support for further support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your honest thoughts on the Galaxy Buds3 Pro, Jay! We're excited to see that you're enjoying the bass and having such a great experience with them. Don't forget, you can customize your sound settings for different apps. Just swipe down to quickly adjust your EQ and noise control from the Quick Settings panel. Your custom settings are saved for each app, so whether you're using 360 Audio on YouTube or bass boost on Spotify, you can keep your sound perfectly in tune with your vibe. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus