Thank you for sharing your review of the Galaxy Buds3 Pro, Donny! We’re really glad to see that you’re enjoying the clear music and calls. These buds are special because they feature our first-ever, separately controlled woofer and tweeter. This means you get to enjoy a wide range of sounds that bring your music to life. Whether it’s a quiet song or a loud conversation, the sound quality is designed to make everything sound great. If you have any questions or need help, please feel free to reach out to us at Samsung Support. We’re here to help you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi John, Thank you for reaching out and sharing your thoughts on your Galaxy Buds3 Pro. We appreciate your feedback on the design of the Galaxy Buds3 Pro. Our goal was to provide users with an audio experience that is comfortable while still delivering the best sound quality. You do have the ability to use touch commands on your Galaxy Buds3 Pro. Your earbuds have several built-in commands to enhance your experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient Sound. You can even launch Spotify on most Galaxy Buds models. Please find out more by checking out the article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Use touchpad commands for your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001318/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your feedback on the Galaxy Buds3 Pro, Walentyna. We see that you upgraded from the Buds2 Pro and enjoyed them. While we love both devices, the Galaxy Buds3 Pro are a significant upgrade over the Buds2 Pro, delivering enhancements in audio quality, noise cancellation, and microphone performance. We also introduced new AI features and a new design, including the futuristic blade lights for a stylish look, PC Auto Switch for seamless connectivity, Sound Detection, Neck Stretch Reminders to promote better posture, and Auracast to connect multiple pairs of Buds to a TV or smartphone. Now you can stream audio across even more connected devices. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds3 Pro, William. Your feedback is always appreciated as we continue to improve overall. We understand that you may be experiencing some difficulties with charging your earbuds, and we would like to assist you in resolving this. If one or both of your Galaxy Buds are not charging or turning on, the concern could be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may lead to charging complications, and it's possible that the earbuds could be damaged. Since you have already tried fully charging the case, please check the earbuds for any signs of damage and consider restarting them as well. For further troubleshooting options, please refer to the link provided below. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you've tried the steps in the link and that does not help, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback, Chasity! We're glad to see that you're loving the noise cancellation feature of the Galaxy Buds3 Pro. The Buds3 Pro is designed to give you the perfect listening experience. These earbuds offer a range of features to help keep you immersed in your music while also staying aware of your surroundings when you need to be. With Active Noise Cancellation, you can choose how much outside noise to filter out, letting in just the sounds you want to hear. The Voice Detect feature makes it easy to engage in a conversation without missing a beat, as your Buds will automatically adjust so you can focus on what matters. Don’t forget about the Siren Detect feature, which helps ensure you're alerted to important sounds like alarms or sirens, keeping you safe. If you ever need anything at all, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus