Thank you so much for your feedback! It's awesome to see that you think the charge time is great and that the sound quality is amazing! They provide up to 26 hours of playtime per charge, and with a fully charged case, you can extend that to an impressive 30 hours. We're more than happy that you're enjoying the Galaxy Buds3 Pro. We hope you continue to enjoy your experience with your buds. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Thomas! We appreciate your suggestion about the bud tips material. To help you achieve the best fit, please use the Fit Test available in the Wearable app. This feature assists you in finding the right fit with your earbuds. We appreciate your feedback and hope you continue to enjoy your experience with your buds. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Marina. We really appreciate your honest feedback about the Galaxy Buds3 Pro and understand that you may be finding it challenging to get the right fit. As you might know, the Galaxy Buds3 Pro come with different sizes of ear tips, so the first step is to make sure you have the right size for your ears. It's important that they fit well, with no gaps between your ear and the ear tip, to help prevent sound from leaking out and to ensure you get the best sound quality. If you need help changing the tips, please check our guide for the Buds3 Pro. Once you have the right tips on your earbuds, look at the bottom for marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Tilt the earbud slightly so that the microphone on the bottom is pointing toward your mouth, not straight down. You can also adjust the earbuds by turning them forward and backward until they feel comfortable. Additionally, you can use the earbud fit test in the Galaxy Wearable app to make sure you have the right fit. We hope these tips help you achieve a better fit. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus