Thank you for sharing your thoughts on the Galaxy Buds3 Pro, John. We want to ensure you’re having the best experience possible, as this is not the experience we want you to have. We see that you may be experiencing some challenges when it comes to charging your buds and getting a good fit without them falling out. To help resolve the charging concerns, we will attach a link to help you troubleshoot this. Please remember that the Galaxy Buds3 Pro come with a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extra coverage and support on eligible devices. For a better fit, try using the additional ear tips included with your buds. The right size is key to preventing sound leaks and ensuring optimal audio quality. Make sure there isn’t a gap between your ear and the tip. Here’s how to ensure you have the right fit: first, check the bottom of the earbuds for directional marks; you'll see 'L' for the left bud and 'R' for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone points towards your mouth, and you can rotate the earbuds back and forth until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to check your fit. If you continue to experience any difficulties, please reach out to Samsung Support for further assistance. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Rohelio! It's great to know that you find the Galaxy Buds3 Pro sleek and comfortable. The sound quality is truly exceptional, thanks to our first-ever, independently controlled woofer and tweeter. This technology allows you to experience a broad spectrum of sound that's rich and dynamic. We're also glad you appreciate the built-in technology. Features like Active Noise Cancellation and Ambient Sound make it easy to customize your audio experience, whether you want to focus on your music or stay aware of your surroundings. We hope you continue to enjoy all that your Buds3 Pro has to offer! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Wayne, Thank you for your review of your Galaxy Buds3 Pro. The earbuds come with different-sized ear tips, so first, ensure you have the correct size for a snug fit. They should fit without any gaps between your ear and the tip, helping to prevent sound leaks and optimize audio quality. If needed, refer to our guide on how to change the tips for the Buds3 Pro. After fitting the right tips: look at the bottom of each earbud for the directional marks, an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Angle the microphone at the bottom slightly towards your mouth by rotating the earbud forward or backward until comfortable. You can also perform an earbud fit test to confirm the proper fit. For more details on how to wear your Galaxy Buds3 Pro, please refer to the linked article below. We appreciate your review and thank you for choosing Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mark, \nThank you for sharing your experience with your Galaxy Buds3 Pro. There’s nothing quite like popping your earbuds in only to realize they are dead — talk about a letdown. There are a few steps you can take to make sure your Galaxy Buds3 Pro are ready whenever you are on the go! First, ensure your earbuds are correctly placed in the case for a secure fit. Most importantly, use only Samsung-approved charging devices and accessories, as Samsung accessories are designed to optimize your battery life. Using other accessories could void your warranty and potentially cause damage. When you get a good charge, store them properly, and you should be good to go. Check out the resource below on how to maximize your earbuds' battery life. Thank you for your review. We appreciate you choosing Samsung.\nThe battery life of your Samsung earbuds\nhttps://www.samsung.com/us/support/answer/ANS10001314/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Itai. We genuinely appreciate your feedback and want to ensure you have a great experience with your buds. To best assist you, could you please provide more details about your experience? We’d like to look into this matter thoroughly. Please reach out to us at Samsung Support so we can work together to resolve any concerns you’re experiencing. Your satisfaction is important to us, and we look forward to hearing from you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus