Thank you for sharing your honest experience with the Galaxy Buds3 Pro, Dennis! We’re so glad to see that you find them comfortable and that the sound quality has exceeded your expectations. In addition to their amazing comfort and sound, the Galaxy Buds3 Pro offer some awesome features you might enjoy. They come with sound detection, which is great for staying aware of your surroundings. Plus, they connect seamlessly to your other Galaxy devices, and provide reminders for neck stretches! If you’re a gamer, you’ll love the Game mode available through the experimental Labs features. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback on the Galaxy Buds3 Pro, Jules! We always look forward to hearing from our customers, and we would like to address your concern about the fit. The redesigned shape of the Buds3 Pro is made to deliver our snuggest fit ever, and we’re excited that you’re ready to experience that comfort. The addition of Blade Lights is a unique touch that truly makes the Buds stand out, allowing you to express yourself while enjoying exceptional sound quality. To ensure you’re getting the best audio experience, it’s essential to have the right size ear tips. A good fit really helps prevent any sound leaks. If you have questions about changing the tips, feel free to check out our handy guide! As a tip for putting them in, just remember to match the “R” and “L” indicators, with the right one going into your right ear and the left into your left. Angling them so the microphone is pointing towards you can enhance your experience even more. Plus, don’t forget to try the earbud fit test in the Galaxy Wearable app to confirm they fit just right. We’re really happy you made the leap to the Buds3 Pro, and we can't wait to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds3 Pro! We understand you have some concerns regarding battery life. To reassure you, the Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To help maximize battery life when you need it, we recommend keeping the earbuds in the charging case with the lid closed when not in use, and adjusting the notification settings in the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you’re using iOS. These small adjustments can make a big difference! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback with us, Jones! It seems you are facing some challenges with background noise. The Galaxy Buds3 Pro are equipped with both Adaptive Sound and Active Noise Cancellation (ANC) features to enhance your listening experience. Adaptive Sound uses advanced Galaxy AI to analyze your environment and automatically adjust the audio levels and ANC settings. This means that if you are in a quieter space, the earbuds will optimize the sound accordingly. However, if there is more noise around you, they are designed to block it out. If you want to ensure that no sound comes through while using ANC, be sure to consider turning off the Adaptive Sound feature. Also, be sure to try out the additional bud tips that come with your buds. We hope you give the Galaxy Buds3 Pro another chance to demonstrate their true capabilities! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your thoughts, Brad! We appreciate your honesty about the learning curve with the Galaxy Buds3 Pro. Our goal is to make sure that you have an amazing experience with them. The Buds3 Pro truly delivers outstanding sound quality and a rich set of features. To help you get the most out of your Buds3 Pro, we've attached a link to the manual. It’s packed with tips and features that will enhance your experience even further. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. We're here to help and want you to enjoy every moment with your Buds3 Pro! -Kelvin https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus