Hello there Lerma303, Thank you for your feedback on the Galaxy Buds3 Pro. We’re thrilled to hear that you enjoy their refined design and performance. Built with thoughtful enhancements and premium sound quality, these earbuds are designed to provide confidence with every use. We appreciate your loyalty as a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Keies, Thank you for your feedback on the Galaxy Buds3 Pro. Touch controls provide quick access to playback and sound settings while ensuring a comfortable fit. Notably, you can customize the touch commands using the Galaxy Wearable app. Refer to the linked online resource for tips on avoiding unintended track skips caused by minor interactions. Additionally, insights into gesture sensitivity show how earbuds respond to daily movements and individual interaction preferences during listening. We appreciate your choice of Samsung. Use touchpad commands for your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001318/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Paula, Thank you for sharing your thoughts on Galaxy Buds3 Pro. Many users enjoy the comfortable fit, intuitive controls, and immersive sound designed for everyday listening. Feedback about battery expectations provides valuable insight into how listeners balance performance and daily usage habits. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Pablo, Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer. How to clean your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001320/ Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Howdy Mwells, Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. With the Galaxy Buds3 and Buds3 Pro, you can control your music, phone calls, and various other features using the Pinch Control. Here’s a quick guide to help you maximize your use of the Galaxy Buds3 and Buds3 Pro, along with tips on what to do if Pinch Control isn’t functioning correctly. **Pinch Control:** - **Press the pinch area** until you hear a clicking sound. - **Single pinch:** Play/Pause a song, Answer/End a call, Stop the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” features. - **Double pinch:** Play the next song. - **Triple pinch:** Play the previous song. (If you pinch three times within 3 seconds after a song starts, it will play from the beginning.) - **Pinch and hold:** Activate a preset function (default is noise control mode) or reject a call. **Swipe Control:** - **Slide your finger along the swipe area.** - **Swipe up and down:** Adjust the volume. We hope this information is helpful. Thank you for your feedback and for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there Terence, Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Noise control preferences differ based on environment and listening habits. The Galaxy Buds3 Pro come with smart features that adjust to ambient sounds. We appreciate your feedback on how the Galaxy AI feature works with the ANC. Please see the linked online article below for instructions on adjusting your Galaxy Buds3 Pro settings. We value your feedback and thank you for being a Samsung customer. Automatic noise adjustments on the Galaxy Buds3 Pro https://www.samsung.com/us/support/answer/ANS10003394/#:~:text=Automatic%20noise%20and%20sound%20options,hear%20your%20voice%20more%20clearly. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages