Hey Ajdj, Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear you’re enjoying the Active noise cancelling and overall sound quality. Immersive listening plays a central role in the Samsung audio experience, and your feedback highlights that perfectly. We appreciate your involvement in the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Jack, Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We understand that when you use your Galaxy Buds, you want the battery to last as long as you do. We’re here to provide you with useful tips on battery charging, steps to maximize battery life, and ways to prevent damage to your earbuds. While all of Samsung's earbuds are built to last throughout the day, battery life and charging times can differ based on the model and usage. The Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. Therefore, keeping your case charged greatly improves battery longevity. Regarding voice quality, it's easy to stay updated on your earbuds by installing the Galaxy Wearable app on your phone or tablet, or the Galaxy Buds app on your PC. These apps let you pair and control your earbuds and check for software updates. This way, you can keep your earbuds current and enjoy all your favorite music. We have a guide linked below that explains how to keep your Galaxy Buds3 software current. If you need more help, please contact our Samsung Support Team, and we will gladly offer personalized assistance based on your experience. Thank you for your review, and thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Osval, Thank you for sharing your feedback on the Galaxy Buds3 Pro. We appreciate your insights regarding your experience during workouts. Designed for both comfort and performance, the Buds3 Pro offer advanced sound quality and a lightweight design suitable for active lifestyles. We are grateful to have you as part of the Samsung family. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Richard, Thank you for your feedback on the Galaxy Buds3 Pro. We’re excited to hear how well they perform during gaming sessions with very little latency. Designed to provide responsive sound and smooth performance, these earbuds help create a more immersive entertainment experience. We appreciate you being part of the Samsung family. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi TTP3, Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed with sound quality in mind, featuring a dual amplifier and a unique 2-way speaker for remarkable audio. To ensure the best sound quality and comfort, it's important to wear your Galaxy Buds3 Pro properly. A good fit helps prevent discomfort, reduces sound leaks, and lowers the risk of losing an earbud, especially during activities like jogging. The Galaxy Buds3 Pro come with different sizes of ear tips. Start by selecting the right size that fits snugly in your ears without any gaps, as this helps prevent sound leaks and enhances audio performance. If you need assistance with changing the ear tips, please refer to our guide specifically for Buds3 Pro tips. Once you've attached the correct ear tips, check the bottom of the earbuds for directional markings. You will see an "L" for the left earbud and an "R" for the right. Insert the R earbud into your right ear with the "R" facing you, and the L earbud into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphones on the bottom are pointing toward your mouth rather than straight down. Adjust the fit by rotating them forward and backward until they feel comfortable. You can also run an earbud fit test to confirm you have the proper fit. For detailed instructions on achieving the best fit with your Galaxy Buds3 Pro, please check our online guide linked below. We appreciate your feedback and value your membership in the Samsung community. Thank you! How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Pablo, Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer. How to clean your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001320/ Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Kayon, Thank you for your detailed feedback on the Galaxy Buds3 Pro. You noted their comfortable fit and design, and shared your thoughts on charging consistency. The Buds3 Pro reflect an improvement in sound and craftsmanship, aimed at enhancing daily listening and connectivity. Reviews like yours help us ensure future updates uphold the reliability and innovation Galaxy fans expect. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty for each item. We also offer the option to extend coverage with Samsung Care+ on eligible devices, providing additional protection and support. Thank you for your feedback; we look forward to hearing from you. We’re here to help—thank you for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages