I have been suing TurboTax for 25 years plus. It is a great product. The 2025 desktop return was a little glitchy, I did an update and all my data disappeared! Monique with tech support was great and was able to retrieve my data, roughly 10 hours worth of input. Also, the State return got into an endless loop, I was able to download software fro that removed all state returns and then proceed.m Turbotax

I've used TurboTax for many years (probably top 5% of all your user base) and I love the product and have always found it useful and relatively intuitive. However this year (and I think last as well), I became extremely frustrated with having to enter information in my state tax return that should have been known by TurboTax. This created a lot of additional time flipping back to my 2024 return (128 pgs) looking for info and hoping I got it right. Yes, I know this is the 2024 return, but you accessed this return in order to populate my 2025 return in the beginning - so yes, you do have access to this information.

Lots of bizarre problems, including numbers without source data and forms that were unnecessary. Fortunately, your support team was able to resolve most of them, but HOURS of my time were wasted. For example, I had to go thru tax files back to 2008 to find the answer to a question about taxable income from a retirement plan just so Turbotax could repeat the calculations and get the same answer that was already printed on the 1099-R. This didn't happen in previous years. WHY DID YOU CHANGE IT THIS YEAR???

The program does what it is supposed to do, but it is relentless in trying to upsell services I don't need. Expert advice I don't need. Audit defense I don't need. State filings I don't need. I tell it "NO", but it comes back again and again to be told no again and again. I feel like I need a restraining order. Add in that it locked me out of filing until I ran ANOTHER update, which Microsoft kept shutting down. In the end I needed an hour to click a "file" button for a return already completed. Very annoying to file a simple federal tax return.

Have used TurboTax since you first started. Love it! Only wish there was a more intuitive way to get answers faster. If I have a quick question, I end up having to use AI or Google now to find TurboTax answers. Maybe incorporating AI separately to answer questions would be nice.

The problem I have with Turbo tax is it did not allow me to login to my 2024 Turbo Tax, and it wanted me to activate again, there are some serious activation issues and should be able to go by computer ID. It is a good program, and I hope you address it.

I had the pleasure of working with Javier F, one of your tax experts, and he was fantastic. He answered all of my questions and shared valuable tips that will help me save on taxes in future years. If Javier is representative of your team, I can only imagine how great the rest of your experts are. Truly five-star service at an affordable price!

I got help from an expert in the chat, they solved my problem and gave me the tools I needed to finish my taxes.

Turbo tax always try and trick you at the end to pay for fileing more then you need to pay. thinking about swtiching companies

The representative I spoke with, Audrey, was extremely efficient and pleasant! Very knowledgeable! Your product is user friendly. Thank you.