First time in 20 years I had an issue with the accuracy of the information displayed using the installed software. The software begins by assuming you will use the standard deduction as you enter each deduction. When I got to the summary screen it stated that based on my input the standard deduction would get me the best return. Hitting the continue button produced a new summary screen that stated my return would be from using my itemized deductions. This created a lot of confusion and took several cycles going back and forth before the summary screens agreed and the tally in the upper left of every screen agreed with the summary screens. Also when entering energy credit, this total is not shown as a tax credit item on the summary screen but is included in the sum total number. It is confusing to see a total that does not equate to the sum of the items listed in the summary.

Lots of bizarre problems, including numbers without source data and forms that were unnecessary. Fortunately, your support team was able to resolve most of them, but HOURS of my time were wasted. For example, I had to go thru tax files back to 2008 to find the answer to a question about taxable income from a retirement plan just so Turbotax could repeat the calculations and get the same answer that was already printed on the 1099-R. This didn't happen in previous years. WHY DID YOU CHANGE IT THIS YEAR???

Have been using Turbo Tax for many years with good success. I have never been audited and feel the features are excellent and user friendly. The information appears accurate since I have never been audited. It is compatible with my level of expertise on tax issues.

I have been using TurboTax for 20+ years. It is AMAZING! HOWEVER, THIS YEAR I WAS DISMAYED TO FIND THAT I COULD NOT RIGHT CLICK TO ADD SUPPORTING DETAILS FOR CHARITABLE CONTRIBUTIONS, E.G., MULTIPLE DONATION AMOUNTS, EIN #, ETC.; AND FOR PROPERTY TAXES, E.G., NOTING ADDRESSES ON SECONDARY PROPERTIES. PLEASE RESTORE THIS FUNCTION. IT IS A BIT TIME CONSUMING BUT REALLY ADDS COMPLETENESS TO THE SUPPORTING DOCUMENTATION OF THE RETURN. Thank you! See you next year!

I could not import a W2 because the box d info was too long and on two lines. Never found an acceptable way to type it in and had to restart TurboTax for it to recover sufficiently so that I could enter the W2 by hand. Screen kept blanking and returning. TurboTax was REALLY upset.

I like many of the features of Turbo Tax - especially that I am able to download the previous year's return to compare. I don't like that I need to upgrade my computer software every year. And eventually get a new computer to be able to run Turbo Tax. I think the advertisement for a "free premium upgrade" is scammy. I had to call into the Help line to understand it, and found that with the Turbo Tax version I already bought, that "free" upgrade would not give me any benefit.

I just hate how expensive you are - and all the hidden fees at the end of the application. I also hate how you say you can easily merge over documents but then you actually cant. I also hated how you asked me to fix a specific section of a document but then when I went to go find that document, the way that you have it set up, it doesn't show me exactly what the specific section is that you wanted me to fix. Oh and also I tried to write a review and it wouldn't let me, claiming my usernames were all used.

I like the info brought forward from previous years returns, the guide if you need it, and the check for errors or omissions feature. I am familiar with tax returns, but I would think 98% of American household culd effectively use TurboTax to file their returns. I have been a faithful user for 20 plus years.

There were glitches in downloading and within the filing process. Several times the updates did not finalize, and I could not get into the form. I had to come back days later to continue working on my return. The new features within the process were off putting and made the process less user friendly, as if you were dumbing down the interface.

Updates are very late. No support when the software or payment with Intuit messes up. Just a typical company that has horrible customer service. Lots of upselling. Not happy with this company, but I'll give it one more chance to get some sort of customer service. Unbelievably difficult.