I continue to use Turbo Tax because it makes my tax preparation seamless. I recommend it regularly to friends and family. One criticism I have is what feel like unnecessary fees. I appreciate that Turbo Tax cannot control the fact that my state (MA) charges $25 for me to e-File, but maybe that cost is something that should be covered with me getting my "free" state and paying $100+ for the software to begin with. Related to that, you encourage users like me to e-File, and I find it ironic that a couple of pages later I learn that I need to pay $40 to e-File. Seemed a bit shady.

Online was horrendously horrible and for stupid, easy taxes. This download version works but really miss the disc one could purchase. DO NOT GIVE OPTION to go online for home/business customers. THAT WAS HUGE MISTAKE. This worked way better. Stop making life difficult please for Mac users by making us upgrade new software and equipment each year. Please, we beg you or HR Block here we come!

Low rating because: 1) It did not import information from the previous year on the downloaded Home and Business Edition. 2) It was not easy to generate a Schedule C 3) It flagged an error that I could not clear because it would not take me back to the part that was entered in error.

Interface is clunky and not user friendly. Content writers assume the reader understands aspects too readily. Not being able to view the forms during data entry is a poor decision. Intentional, but not ethical. incomplete guidance. online help is weak.

They keep changing the software and it keeps getting worse. Only supported Windows 11, but not offered for download via Microsoft store so laptop had to remove SAFE MODE to down load the SW. Can only download the SW, can no longer buy a CD/DVD. They eliminated It's Deductible making donations much harder as there is no way to enter multiple items at a time. When working offline not all the features work properly until you connect online (editing of stock sales and donation entries). On my state return, not all my data from last years turbo tax transferred and I had to retrieve it manually.

I have used Turbotax since the 1990's even as my business and tax situation has become more complicated. I still find it the most efficient way to enter and organize all my financial information. Their calculations and worksheet links are flawless and the prompts for entry and search for deductions is reliable. For me, this saves time and money compared with preparing my data for an accountant and then working with them to file on my behalf.

Double clicking an existing 2025 return failed to load screen. Had to instead quit TurboTax, then launch just the app. Once app loaded, open file of tax return. Bad. Have an Arm/M1 based mac. Was forced to install Rosetta to get TurboTax running. This is NOT good. Rosetta does not "uninstall" and I was keeping this mac "clean" for work reasons. You guys lazy.

I had to call twice because of the lousy interface with my iOS platform MacBook Pro. The first time was because the tax return I worked on for more than 4 hours completely disappeared after your platform crashed on my TWICE! Fortunately, my MacBook Pro saved a copy. The recovery was so difficult your very pleasant tech had trouble helping me. Ultimately, between, her, me and ChatGPT we were able to obtain it and get it to load back into TurboTax, Your screen does not fully show on my computer making so that I could not hit the "next" or "continue" buttons. Also...it is VERY difficult to find what I needed to do an amendment for a previous year's taxes. Your Youtube video was NOT accurate resulting in my 2nd call to your support folk. The person I got the second time was LESS INFORMED than I was and also very crabby with me. This has truly been the WORST experience I have had working with TurboTax.

After buying the software, when I selected to have my state return filing fee paid from the return I was automatically charged for premium and had to google how to fix that. In order to avoid the paying for premium I had to pay the filing fee with a credit card. I think this is a deceitful practice as there was no notice regarding this and I had to research on my own.

I had a very difficult time getting Turbo Tax Home & Business to download. It took multiple attempts and changing my browser twice before I could get it to load. Once loaded it did not pickup my last year return from Turbo Tax. I had to enter all info not able to import not see prior years comparison. This years program did not seem as good as last year. I have been a Turbo Tax user for over 15 years. I found the 2025 to be the least friendly i have ever used.