Turbo Tax would not let me pay my federal tax bill with a credit card. The choice of paying with a credit card is in the software, but it would not take me to the place where I could enter a credit card number!!!! This is INSANE and VERY DISAPPOINTING!! I have loved Turbo Tax up until now.m

:( :( :( Decent product - but HATE/DETEST/LOATHE the absolute perpetual upsell of it. I'd rather pay more upfront than have popups and prompts throughout the session/warnings to upgrade. And guess what - if you want to EFile your state taxes, it's $25 more. Also, making it extra for online help is VERY cheap. For this reason, I probably won't use Turbo Tax next year. Overall, a decent product, if they got rid of all the annoying attempts to upsell throughout when you use it, it might be worth it, but right now - it's not. :( :( :(

Step by step approach to completing taxes was not intuitive and I found it confusing. It's questions about IRA's was clunky and almost caused me to make an error. The average person will need to pay extra fees for tax help because the program is complex especially if they have capital gains and IRA's. Calculations are generally accurate although last year it miscalculated my income and deductions. It doesn't ask questions in a straightforward manner.

Tired of your software (trying) to nickel and dime me on every screen. Also I used to web version for the past 3 years but it was cheaper to buy the desktop version from ANY SELLER than to use your online version again. Thanks for trying to charge the max amount you could for returning customers

Ever since I went to a tax prep "expert" in 20023 and saw them entering information on a website, I said to myself, "Hey...I can do that!" I have been using TurboTax since then with no complaints! The software is easy to use and employs everyday language. As a senior citizen with moderate tech savvy I would VERY HIGHLY TurboTax!!!

The software was not ready for filing in Wisconsin until 2/26/2026. Other updates were not available until after the beginning of February. I expected the software to be ready sooner or to be notified that it was not ready until an expected date. I spent too much time going back to see if the updates were done.

As I say below, everything worked well except when I got to electronically file, it seemed to want something new that wasn't needed before in the State Income Tax area, and since we live in Washington with no income tax at my level, I have never had to worry about this before. But it would not let me electronically file until I did something more about the State tax and it took quite awhile to figure out what the program wanted me to do that I never had to do in all the previous years of living in Washington and using Turbo Tax. Something has changed in the program that is not clear what it wanted.

As a long-time TurboTax user, I remain generally satisfied with the software as my annual go-to for tax filing. The step-by-step interface makes a complicated process manageable — but this past year brought two frustrating situations that cost me significant time, stress, and money to resolve. First, because my self-employment income showed no profit, TurboTax did not generate a Schedule SE — which I still needed for my local Form OR-TM (Oregon Transit Tax). I paid for TurboTax Desktop Live Tax Advice hoping for a solution, but the issue was simply beyond what they could do within the software. I requested a refund and ultimately had to download the Schedule SE directly from the IRS and complete it manually. Second, TurboTax flagged a local tax form as incompatible with electronic state filing, blocking my entire electronic submission rather than simply setting that one form aside for separate mailing. I had to manually remove the form myself, file my state return electronically without it, and submit the local form separately — a workaround I should never have had to devise on my own. TurboTax works well for straightforward returns, but users with less common tax situations may find themselves having to devise their own workarounds when the software falls short.

Updates are very late. No support when the software or payment with Intuit messes up. Just a typical company that has horrible customer service. Lots of upselling. Not happy with this company, but I'll give it one more chance to get some sort of customer service. Unbelievably difficult.

I have used Turbo Tax for years to complete my returns. Overall, I was pleased with Turbo Tax 2025 desktop. It is easy to download and navigate. The step-by-step instructions are thorough. I did have to call support this year, and while they were helpful when I finally got through, the phone wait time was too long. The chat bot was not useful at all. The final product produced seems accurate, and the e-filing process was very easy. I marked it down due to significant issues I encountered with the foreign tax credit data entering and computations. It caused me to have to start my return over when I was almost done.