Sad to see the ITs Deductible go away, was a great tool. A chat box that a human answered would be a great feature.

Took my 30 minutes to get to a phone number and 2 hours to reach a live person. That's ridiculous. AI and your automated stuff sucks.

This time I was totally disappointed because you forced me to buy a new computer to be able to Windows 11 and able to install TurboTax. Shame on you.

Gets hung up, i.e. sits and spins. You have to go back and forth to keep it moving. Constant trying to upsell for other services.

sometimes it's hard to figure out things. You have last years taxes and I'm having to get out of 2025 go into 2024 to answer questions you need.

A $45 fee appeared just before filing. No explanation or discussion before this point. The imposition of this fee strikes me as unscrupulous.

Great experience. Child Tax Credit was not calculating correctly at first but figured it out. It was not the most intuitive.

I like Turbo Tax but I don't like that you have to have a account now that part I do not like I think that sucks

I don't like the changes that were made to submitting charitable goods deductions. It was much more difficult than it used to be.

Finally, I did 2022. Thanks 2023 next soon 2024 filed by you guys, was horribly done and incorrect. You will help me Amend it once 2023 has been filed. HDP