Customer reviews for Nexgrill Daytona Pro 5-Burner NitroGuard Propane Gas Griddle w/ Cover forMember photos
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Amazing!!!!
My girlfriend got me this as a birthday present we got it all set up and I got to grill on it. It’s seasoned perfectly when applying all the avocado oil and then when cooking the potatoes, the steaks and the asparagus on it it cooked too perfection. 100% worth it and in my opinion looks way better than a Blackstone
Thank you for the great review, Aj! We’re thrilled to hear the griddle made for such a great birthday gift and that your first cook turned out perfectly. Potatoes, steaks, and asparagus are a great way to break it in! If you ever have questions or need assistance, please feel free to contact us at 1-800-913-8999.
Verified Purchase
Great product
Was a little difficult to put together, but it is a flat top griddle.. it’s kind of up there with Blackstone but a cheaper price.
Tkhalley, thank you so much for this! We are really glad the griddle has been delivering for you, and we love hearing that it holds its own at a price that works. Assembly on a griddle of that size can definitely take some patience, so we appreciate you sticking with it. If you ever need anything, please do not hesitate to give us a call at 1-800-913-8999.
Daytona pro grill
The grill was fairly easy to assemble. I went with this grill bc it's for all seasons as our grill will be outside for all them. No rust warranty. As our blackstone that we had for 8 years started to look pretty bad. So far we love it. It cooks for all seven of us. And it claimed it only needed to be seasoned once.
Verified Purchase
Nexgrill Griddle
It is a very good griddle. The quality is great. It comes with a cover which was a plus for me. The side shelves can be placed up or down which is very useful for storing. The only issue I had was the instructions for assembling it are a little hard to understand in some spots but with a little thought you can figure it out.
Gary, thank you for such a thoughtful and detailed review! We are really glad the quality, the cover, and the flexible side shelves have all been such great features for you. Your feedback on the assembly instructions is something we genuinely take to heart, as we always want that part of the experience to be as smooth as possible. If you ever need anything down the road, please do not hesitate to give us a call at 1-800-913-8999. We hope that griddle brings you many incredible cooks ahead!
Grill grease shoot flaw
Difficulty reaching the company support team for replacement of the grease shoot. It came broken, cheap wielding. I’ll have to DIY with gorilla tape, have not used the grill yet. Took me about 4-5 hours to assemble. Sam’s Club delivery was decent, be prepared to have another person help you. The driver was a female that opened the rear doors for me to get access.
We are sorry about the broken grease chute and the difficulty reaching us. Four to five hours of assembly and then hitting a wall trying to get support is not the experience you deserved. Please do not resort to the gorilla tape fix just yet. Give us a call at 1-800-913-8999 and we will get a replacement grease chute sent out to you so it is done right. We appreciate your patience and we want to make this right before your first cook.
Loved everything about it until the lid broke off
Loved everything about this until the lid broke off. We owned it about 4 months, the lid would at first sit slightly back when opened, then as time went on it would lean farther and farther. It got to the point I couldn't reach it, would have to go on the side of the grill to be able to grab it (I am 5'4"). Then one day I slowly lowered it back from the side and it was so bent back it ripped right off from the screw. Then a week later the other side ripped off. Took it back to Sams with no problems but now its unavailable and now we had to buy an actual Blackstone from Lowes as the only griddles left on Sams are one that is coated in toxic non-stick coating, and one that basically is known for peeling paint/coating. So disappointed this workout out so tragically.
Allison, we are truly sorry to hear about this. Watching the lid gradually lean further and further until it finally tore off entirely is a stressful and disappointing experience, especially after four months of what sounds like a genuinely positive relationship with the griddle up to that point. We are glad Sam's Club made the return process easy, and we sincerely wish the griddle had held up the way you deserved. If you ever want to give Nexgrill another chance in the future, please give us a call at 1-800-913-8999. We would love the opportunity to earn your trust back, Allison.
Everything sticks
Intended to replace a Blackstone with this. The cooking surface is so rough that everything sticks to it. We have had 3 previous Blackstones and they are fairly smooth and non stick if seasoned properly. The Nexgrill is so rough there is no way to make in none stick. We also have a non stick Magma griddle that is like dream, nothing sticks and you can clean it up with a paper towel.
We are sorry to hear the cooking surface has been such a challenge. A rough surface that resists seasoning is a genuinely frustrating obstacle, especially when you came in with experience from other griddles and knew exactly what to expect. We would love to speak with you directly about this. Please give us a call at 1-800-913-8999 so we can look into replacement parts and find the best path forward for you.
Four Months, 30 Contacts, Still No Resolution
I purchased a Nexgrill Daytona Pro griddle from Sam's Club that was delivered defective on May 1, 2026. It has now been more than four months, and I am still trying to get this resolved. Between Sam's Club and Nexgrill, I have made more than 30 calls and exchanged messages. The most frustrating part is that Sam's Club still cannot arrange for a carrier to pick up the defective griddle. Three different carrier companies have been involved, and it is still sitting here. I understand that products can arrive with defects. What I cannot accept is having to spend months chasing a retailer to handle the return. Finding a carrier capable of collecting an item Sam's Club sold and delivered should not become the customer's ongoing problem. Both the retailer and manufacturer have dropped the ball, and I'm the one left dealing with it. I expected Sam's Club to take ownership and follow through. After more than four months, I'm still waiting. Beyond frustrating and deeply disappointing.
We are deeply and sincerely sorry. What you have been through over these four months is completely unacceptable, and no customer should ever have to make more than 30 contacts just to have a defective product collected and resolved. You have been patient, persistent, and completely reasonable throughout, and both Sam's Club and Nexgrill have let you down. There are no words that adequately express how sorry we are for the time, energy, and frustration this has cost you. We want to be part of finally making this right. Please call us directly at 1-800-913-8999 and ask to speak with someone in customer relations so we can personally advocate on your behalf and do everything within our power to move this toward a real resolution. You have waited far too long and you deserve far better than what you have received. We are truly sorry.
disappointment
May change rating later but out of box assembly instructions manual is missing. You may guess it is on their website but not, only operational manual is there. This huge pile of parts will seat here till next weekend as their support does not work now and I will not have time during week. For now total disappointment
KZ, we are truly sorry. A huge pile of parts with no assembly instructions in the box, and support unavailable when you need it, is a genuinely discouraging way to start with a new griddle. Please call us at 1-800-913-8999 as soon as you are available this week and we will make sure proper assembly instructions get to you immediately so you are not left waiting until the weekend. We are sorry for this start.
This grill is very cheaply made. The caster mounts broke off while assembling the grill. I called Nexgrill, and all parts are 5 to 6 weeks out. I've seen that this has happened to other people who bought this grill. I do not recommend this grill to anyone. I have purchased Member's Mark grills in the past, but they didn't hold up very well.
BARBARA, we are truly sorry. Caster mounts breaking off during assembly is a structural failure that should never happen, and a five to six week wait for parts is completely unacceptable. We would like to personally escalate this and try to get those parts to you much faster. Please call us at 1-800-913-8999 and we will make sure someone follows up on this urgently.