Thank you for the great review, Aj! We’re thrilled to hear the griddle made for such a great birthday gift and that your first cook turned out perfectly. Potatoes, steaks, and asparagus are a great way to break it in! If you ever have questions or need assistance, please feel free to contact us at 1-800-913-8999.

Tkhalley, thank you so much for this! We are really glad the griddle has been delivering for you, and we love hearing that it holds its own at a price that works. Assembly on a griddle of that size can definitely take some patience, so we appreciate you sticking with it. If you ever need anything, please do not hesitate to give us a call at 1-800-913-8999.

We are sorry about the broken grease chute and the difficulty reaching us. Four to five hours of assembly and then hitting a wall trying to get support is not the experience you deserved. Please do not resort to the gorilla tape fix just yet. Give us a call at 1-800-913-8999 and we will get a replacement grease chute sent out to you so it is done right. We appreciate your patience and we want to make this right before your first cook.

Roger, we are sorry for the concern this has caused you and we completely understand why the finish raised a red flag. You deserve full confidence in your griddle before you even fire it up for the first time. Please call us at 1-800-913-8999 so we can look into a replacement griddle surface for you and make sure you are completely satisfied with what you have. We appreciate you reaching out and we want to make this right.

BARBARA, we are truly sorry. Caster mounts breaking off during assembly is a structural failure that should never happen, and a five to six week wait for parts is completely unacceptable. We would like to personally escalate this and try to get those parts to you much faster. Please call us at 1-800-913-8999 and we will make sure someone follows up on this urgently.

KZ, we are truly sorry. A huge pile of parts with no assembly instructions in the box, and support unavailable when you need it, is a genuinely discouraging way to start with a new griddle. Please call us at 1-800-913-8999 as soon as you are available this week and we will make sure proper assembly instructions get to you immediately so you are not left waiting until the weekend. We are sorry for this start.

Nick-<br /><br />Copilot said:<br /><br />Thank you for sharing your experience, Nick. We&#39;re very sorry to hear about the issues you encountered during and immediately after assembly. We understand how frustrating it must have been to spend several hours putting the griddle together, only to have a welded wheel plate break off within minutes of completion. Having to partially disassemble the unit to install a replacement part adds even more inconvenience, and that&#39;s certainly not the experience we want for our customers.<br /><br />We&#39;re also disappointed to hear about the uneven NitroGuard finish and the missing Part #18. Quality and completeness are important to us, and your comments regarding both the finish and assembly components will be shared with our product team for review.<br /><br />We appreciate your patience in working through the replacement process and thank you for taking the time to provide detailed feedback. It helps us identify areas where we can improve both product quality and the customer experience. We apologize for the frustration and inconvenience this has caused.