I SPOKE WITH 5 TURBOTAX AGENTS TRYING TO CORRECT A PROBLEM OF NOT BEING ABLE TO EFILE. THERE WAS NO DATA ENTERED THAT SHOULD HAVE TRIGGERED THE PROBLEM. NO ONE COULD FIND A REASON FOR THE DENIAL. THE FIFTH AGENT, WHO THE OTHERS CALLED AN EXPERT, COULD NOT FIND A REASON FOR THE GLITCH EITHER. SO SHE DID A PROGRAM RE[LACEMENT WHICH SOLVED THE PROBLEM. ALL OF THE AGENTS WERE GOOD CUSTOMER SERVICE AGENTS, COURTEOUS AND KNOWLEDGEABLE.

This year my experience is between bad and horrible. I've encountered 3 separate bugs in the software. One was admitted by Intuit, but I had to spend 2.5 hours on the phone with level 1 agent, before he conceded to pass me through to level 2, who were able to engage serious conversation, admit and file a bug report. Yes, it was fixed in 3 days. The second one I've found a workaround myself. The third caused the PC to crash twice! around the same place, few screens apart. I had no intent to work as a free beta tester for Intuit. The way you enter certain fields in K-1 could be (VERY MUCH) improved. I'd rather have direct instructions in the software than searching through the filing instructions and community forums.

Very disappointed that Turbo tax did not tell me that the federal return has to be direct deposit. IRS no longer issues checks for refunds. Now I have to create an account with the IRS and have multiple layers of security to enter the bank information. Its too much red tape for $77.00. You should have informed your customers.

Technology and ability to navigate remained easy, but misleading prices. Advertised for being free to efile federal, that was not the case, it was an extra $40 at the end to file. Advertised to being free to efile one state, that was not the case, it was $25 with a $10 credit at the end to file. Also, advice is now $60.

I've been a TurboTax user since the late 1980s, when it was called ChipSoft. Each year it seemed to get better -- until the 2025 edition of TurboTax. The ability to get "data source" info on lines of tax forms is VASTLY curtailed, as is the ability to initiate "overrides" if necessary. There were points where I was getting error messages on a number which was, in fact, not in error and the override function didn't work. I spent a LOT of time trying to finesse this and finally fudged the data to get the correct results. GRRR! I used to be able to get ALL my Vanguard data in a single transfer -- now it requires multiple steps for each account. If Vanguard is responsible for the extra complexity, as the largest tax prep company, Intuit should work out a more user-friendly solution with Vanguard and save everyone a ton of time. Yes, I'll continue to use TurboTax, but not as happily as before, unless they make at least the changes I have highlighted. And I strongly suspect I'm not alone.

I had no Schedule C deductions, yet TT desktop forced me to fill out the Schedule C worksheet, which I populated with 73 zeros. PITA. Was forced to use desktop TT because online was a joke. Could not go back and fix choices I made earlier. Once you indicated "I want to enter data a certain way" there was no way to change data entry. You were stuck with your initial choice.

Unfortunately, the program is more complicated this year. I have a Form 1099G that only has a couple of sections that do not have the typical line indicators on it (from Illinois). You can't enter what isn't listed on the form. Likewise, your system is failing to acknowledge that on my Form 1095-A, Column's B & C had zero amounts listed. My mother claimed me as a dependent, but could not list this form for this very same reason, so I have tried to push it onto my returns. It keeps taking me back, cyclically, to the same zero entries and will not let me get past it!! I don't even know if my returns have been e-filed because of this! What is wrong with your program? Now I understand that she will need to do an amended return in order to claim the money. She tried, but could not get past this error in the program.

A user have to split one Form 1099 into multiple 1099s to work around the App's deficiency which have been long standing issues. e.g. 1099-B: IF there is any adjustment (e.g. Wash Sale), those entries would be entered by the software on line 1b/8b, instead of line 1a/8a -- even if the user agree with the reporting institution. Why? Form 1116 Foreign Tax Credit only allows one foreign country per 1099. It is not unusual for an account to have foreign dividends from multiple foreign countries. Again, the work around is to split the 1099-B into multiples. Why? Turbotax should provide more documentation on the composition of more difficult Totals. e.g. Form 1116 Foreign Tax Credit, Line 3e (Gross Income From all sources) -- the source should list each number (and source) making up the total income from all sources.

Online search was bad. Could have been how I asked the question. l though I tried using keywords to direct it. Online or AI allows for no deviation to find anything. Either you use the exact vocabulary the system knows or forget it. Not all people have college degrees. Called and got a wonderful person to help me. She helped me get my taxes transferred.

Import was good. An issue with having to change the font size so the screen fits. The final page, I couldn't click on the button due to scroll option wasn't available. I had to hook a second monitor to move the window so I could click the window button.