The product wasn't as user friendly as it had been. The hints were not as helpful as they have been in previous years. There was also a problem with importing information from my financial institutions, the application said it would delete previous imports when I had to reimport due to updates from my financial institution. However, there were duplicate copies of the documents after the imports. Also, there was a problem printing the Kentucky documents needed to paper file. The documents didn't fit on the 8 1/2 x 11 inch paper and I had to adjust the percentage to get it to print properly.

Program was horrible. Wouldn't allow me to transfer my docs from last year, kept dropping info, kept skipping sections. Horrible experience and I have been using your product for years. The topper was when I got to filing my taxes and, even though I paid for the free state, I kept getting a fee at the end. Called to find out that only the download was free not the filing. False advertising as far as I'm concerned. We have always gotten a free efiling for one state and then we paid for one after that. VERY negagive experience.

I've been using Turbo Tax to do my taxes for years except for 5 years when my wife had a store front business in which we hired a tax man to do our taxes. Every year I had the tax man do the taxes I found errors upon my review. Also did my father's income taxes with Turbo Tax for about 10 years how had several rental properties to report.

I found the product at times confusing and nonsensical. Example: after downloading info from my mutual funds, why did I have manually type in much of it, since the all the info had presumably been downloaded? And how to properly account for the foreign taxes credit was unclear, and I'm still not positive that I handled it properly.

Intuit is a greedy company. You did away with the CD media saving you tons of money then you raise the price!! Constantly hitting me up for a tax accountant - Why do you think I bought turbo tax if I'm going to pay for a tax accountant, yet you constantly hit me up for hiring an advisor. Do you really have to look for every possible way to extract money from my pocket. It's really getting OLD!!

Used TT for many years. This year I filed using on-line - should have done if off line. Found it very unwieldy. Several times I would close out to research something and reopen my file only to find no edits had been saved. Would fix errors that were flagged and still they would keep coming back as errors. Felt like I was being rushed through.

State return form will not display the TC-40 sheet without Adobe Reader. It will display with Adobe. However, when you try to print the state return, you cannot print the return because "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem." You can see the page but cannot actually print the page.

I have used your product(s) for many years and. appre ciate their technical proficiency. but most of all your specialists are the best. They are very patient and knowledgeable, understand the product, and make you feel good about yourself- even though most of the time you are the one making the mistakes that they helped correct. Thank you TurboTax!

The new version transfered a lot of information wrong making it a long frustrating experience. I will probably no longer use Turbo Tax because of it. Been using Turbo Tax since I came out, but this year was horrible. It also felt like they were trying to uncharge you will the various options. Overall very disappointed.

As you have included Audit protection We have for many years used your application, only when we used it for NY DELAWARE and the federal taxes several years ago did we have a bill from NY as your application did not compute it correctly. Otherwise for years has been fine!