We have been using Turbo Tax since 2006! Satisfied with their guidance and accuracy. Even though it has been more expensive for the software and then the fee for filing the State, we still believe Turbo Tax helped us complete our taxes accurately and efficiently.

I don't like that the state e-filing fee isn't included in the state preparation cost. Should be bundled together. I always use the interview flow (instead of the forms based flow) and sometimes TurboTax forgets where it left off and I have to repeat steps.

The TurboTax help section was providing answers that were not relative to the questions that I did not asked. This occurred several times and was quite frustrating. I had to call and speak with a Turbo tax advisor to get the correct answers. The program also went blank on me, and I had to restart Turbo tax.

Glad that a downloadable version was still available. Uncomfortable with the strong push toward online software; why ask so many repeated times? Seems like an additional privacy risk given the way the gov has allowed unauthorized access to citizen data. Was disappointed that Windows compatibility required an upgraded computer. With the ability to import last year's filing, it's the easiest way to do taxes on our own.

it was useful software but the transfer of info from stock/bonds info was lacking when it came to digital asset area. Had to go and verify manually whether it was a digital asset or not based on worksheet forms. This was not apparent until digital asset name question and if it was digital asset or not question came up during review phase. Then did not know how to fixed until I went to help center and researched. Some none digital assets stocks were not answered at all. This year was rather frustrating compared to previous years.

I'm a Turbo Tax user of so many years, there no chance of me changing. Although, my returns are relatively easy, I';m sure most returns may appear simple but to some, they present challenges to those that have trouble balancing their respective check books (I've used Quicken to solve that life challenge early on).

Have used TurboTax for years. Always straight forward and pretty easy to navigate through. The UI makes it easy to follow and understand what is being done. It has always been accurate with my returns and does an excellent job at suggestions. I like the features and seems several were updated for this year making it simpler.

It seems as though TurboTax software has become more difficult to use. We experienced many errors in the process and we had to hunt down the errors ourselves. This program has become less intuitive and more cumbersome to use. It would seem that this is possibly designed to frustrate people into purchasing the TurboTax service for completing the forms. Additionally, this is the second year in a row that we were charged for the Audit Defense option even though we never chose the option. We were very frustrated by the entire experience. We will not use TurboTax again.

The right mouse key does not bring up the "paste" menu. You should incorporate normal windows functions into your program. To paste a value into a turbo tax entry I have to use CTRL V on the keyboard. Very old school and makes your program appear clunky.

Why you force customer to make intuit account? You also do not let customer reset password, forcing customer to make a new account with a new email. The customer already paid for your product, just let them file the taxes! No one wants an intuit account