Help Turbo tax Deluxe will not allow me to efile? never had this problem in 14 years with Turbo tax. It is asking for a correct zip code on a Capital Bank and Trust form for my Wife. It is the same as my form and it accepts it. Need to file BY tomorrow.

We have always needed more information about the PSO benefits, as we are BOTH retired federal peace officers who should be eligible for the 3,000 deduction, but we cannot tell if we only receive one deduction , or both, and there's no guidance regarding this issue. In the past when i looked it up it appeared we could both take the deduction if we both met all the criteria regarding health insurance costs, but there is no turbotax guidance on this matter. And, need guidance on how to figure out of the PSO is given and how to calculate it to determine that. Although thank you for making the program easier to enter this information about the PSO and that we no longer have to re-enter it over and over each time you come back to it, or when you go out of that area than back in and out, having to re-enter it every time..

I still like TT a lot, and have never had a problem, but some of the recent style or format changes over the past three or four years have made it a less user-friendly program, IMO. I like the way it walked you through the steps about 4 - 5 years ago, vs. the way it does it now, where one has to choose what to work on next. What If I don't know what kind of income a particular document represents? In the TT of a few years ago, it seems like TT guided me through this without me having to select a bubble on a chart to take me there.

Using TT for years now. Very satisfied with it except for one issue. Year after year I have trouble figuring out the Arizona charitable carryover. TT has all the info from the last year, but I have to enter it manually and figure out which form to use. This should be automatic. That is, unless I'm doing something wrong. If so, someone please let me know!

PRODUCT IS GARBAGE. YOU HAVE AN OUTSTANDING SNAG MESSAGE FOR 2 YEARS. i HAVE USED TURBO TAX FOR OVER 20 YEARS WITH OUT AN ISSUE. BECAUSE OF THIS i WILL USE ANY OTHER PRODUCT WHICH DOES NOT STOP AT THE END WITHOUT BEING FIXED. THANKS FOR WASTING MY TIME/ MONEY ADDITIONALLY THE COST OF MAILINGS. i WILL DO MY BEST TO WARN CUSTOMERS NOT TO USE YOUR PRODUCT.

Our TurboTax expert, Tamara, was amazing. She persisted even when I could not phrase my question quite the right way. Eventually, she understood the question and helped me enormously. It made my whole day. However, the downloaded TurboTax software was not up to its usual standards. Language & explanations were poor. Could not import old tax returns. Could not address an issue about e-filing a state return. AI is only as good as its programmers. Hoping for better next year

If you are going to allow financial institution information transfers, then please link the numbers entered on each line on the 1040 to where it came from. IE: if line 3b says $16,668.00 link it to the specific data points that made up that number.

Had to call tech support activation screen kept spinning. closed turbo tax then opened again and it worked. Becoming harder to activate too many hoops to jump through may switch to H&R block next year. using turbo tax since eairly 2003. You got my money so don't make me run a triathlon just to activate it . Or go back to the disk or a flash dive. Simplicity Simplicity is the key!!

Disappointed with the user interface. Not intuitive at all, less-so than 2024. Found ourselves going around in circles navigating to specific portions of broader groupings. Annoying that program keeps repeatedly re-asking same questions when going back and forward. We understand dependencies require that sometimes. I'm a software engineer with 40+ years experience. Poorly designed UI. Today's chatbots can even write it better. Just one (of many) suggestions: When editing a financial institution form, always place the account name at the top so you know what account you are in (and also for the subsequent follow-up questions.) Ending on a positive note, content and ability to calculate taxes appears to work OK.

For the most part Turbo tax is easy to use. However, there are certain areas that are more confusing than they need to be. I ran into a comment from Turbo tax that said, " Hm, we ran into a snag, please review the last section", (or something like that). Why not just tell me exactly where the issue is? Obviously, you could program the software to name the section that needs to be reviewed. Also, when you exit turbo tax, and then sign back on, why doesn't it take you back to the place you left off rather than starting at the beginning again? Also, it seems like every time I signed on, the program needed a new update. Are you looking for better programmers or trouble shooters to curtail this problem?