Increasingly disappointed with each successive year I use Turbo Tax (I've used it since it first came on the market) I could go on all day but will mention This is the third time in my life I have had to buy a new computer b/c of TurboTax. Program won't run on W10 and W11 won't install on older computer. A lot like telling a carpenter he needs to buy all new tools to build each house. Took me most of a day & several calls to open my Intuit account b/c I changed my phone number. Ended up starting a whole new account under another email and phone number b/4 I could enter my license code and start the next day. Why do I need an account, why do you need my phone number, I bough the program, I want to install it just like when I got the disc and installed it. This is the last time I will use TurboTax

The software did not recognize mt daughters age of over 18 and put her as a dependent so my return was rejected. It also charged me for my state return and on was supposed to be included. Turbo Tax is not as dependable as i used to be. Everything is an upcharge.

It seems like this year's version is dumbed down from previous years. In the interview process, entering contributions, for example, if the same details needed to be entered for several entries, it would only be necessary to add them for one or two times. This year it is necessary to enter same details over and over again. That is just one example. The process just seemed more tedious than in past years. I would have much preferred to be able to use the product on Windows 10 computers.

My experience was generally good but two items could be improved. First, this year I was not able to download my brokerage statements directly and had to enter amounts manually. This is the first time in several years that this was a problem. I tried multiple times on multiple days. Second I have several accounts with the same brokerage. There should be a way to identify the last 4 numbers of the account number so these can be identified and prompted correctly from year to year. The program prompts on interest from Brokerage, for example, but that is not helpful if there are several accounts with interest and it is impossible to know what account it is prompting for.

TurboTax no longer allows me to open any form I want and simply input the necessary information as has always been an option in the past. The "Open Forms" option is still there but it only gives me the options of the forms I have created through their "guided" preparation and it used to be every form that the IRS might be needing. As someone who is comfortable filing their own tax return, I really hate having to be guided through the process - all it does is significantly extend the time I had to spend to prepare my return. Bottom Line, if you know what you are doing then TurboTax is no longer a good option for you, unfortunately.

I will not use your product again, I received my refund today via some place in California, I have been a tax preparer for over 40 years with H & R Block, this is a ripoff, I did not request money to be taken from my refund, between the cost of the Program and the money taken from my refund check I feel I have been robbed.

- After 18 years as a customer, I can say TurboTax consistently delivers a reliable and accurate tax filing experience. - The step-by-step guidance makes even complex tax situations manageable and reduces the risk of errors. - The software stays up to date with tax law changes, which gives real peace of mind every year. Its integration with prior-year data saves time and keeps everything organized and consistent. - Customer support and built-in explanations help clarify doubts without needing a tax expert.

I'm a TT user for decades. Some truly useful features seem to be discontinued, or are extremely hard to find. i ended up using Gemeni AI to find things. - no way to do a trace back from problematic number to where it was changeable input; cause me couple hours' work - unclear how to differentiate forms from worksheet-forms combinations; in older TT versions, I could easily relate the questions and boxes to the specific line on the 1040, so I could directly fill out 80% of questions/data and concentrate onf the rest using what were better explanations - generally it seems latest TT has minimal explations; e.g. different between HSA, MSA, and TSA, which are very different but poorly explained; I wasted hours trying to get 1099-SA for my FSA until I finally found from FSA company that no 1099's are provided or needed for FSA's

During the state payment, I was unable to scroll down to verify which address to use until I minimized my taskbar. I was also unable to scroll through all of the months for expiration date of my credit card, nor type in any month beyond 10 (ie was trying to type in 11, but was only provided 10). This was incredibly frustrating and I ultimately had to use a different credit card. Talked to others with the same issue

I completed the federal and state tax returns and filed them electronically on 3/20/26 with no problem. Later, I did the what-if, which I normally do. I always selected "Do not save" to keep the original return intact. I never had this problem until this 2025 deluxe federal return was utterly programmed wrong. I had to waste time and re-enter the original data to fix this flaw. And I learned that getting help or contacting technical support about the software flaw was so frustrating and learned that the community support is a joke and totally confusing to get any answer to those voluminous old questions. I plan to go back to H&R Block next year despite my frustration with their missing tax forms.