The really mucked TurboTax up for tax year 2025. I've been a TurboTax user since the late 1990's. I do my taxes, did my in-laws for years (both deceased now), do my mother's and my brother's and for close to 8 years now my 3 children's. This year the interview process seemed more unclear and cumbersome than ever. The review for errors was almost non-sensical. It had multiple issues with imported documents. I though I messed up so badly, I deleted my mother's and started fresh. It actually needed address and multiple changes for Edward Jones downloaded 1099-R. Next year I am going with H&R Block.

Downloaded the software and started filing. Power went out before I could finish. I could not reopen the program no matter what I did. I bought another copy, and it said I had to close the one I had open, but it was nowhere to be found. Luck for me I have a laptop so I downloaded it there and was able to file. Will dispute the charge with my CC company. You guys owe me money.

The worst ducking software that exists. Great idea but the number of upsells throughout, along with it promising that it will be able to efile but does not do it. Had to spend 2 hours with customer support to realize that if you need an attachment that needs to be included with your return, it won't Efile! Print it.

I like the ability to keep my tax and financial information off of the cloud and to save my returns to my local hard drive. The TurboTax downloadable version was hard to find, and I had to wade through lots of attempts to get me to use the online version every place I searched. Once I found and downloaded the software, I spent about 30 minutes trying to activate it. The re-captcha function would not let me through no matter what I did. I finally had to log into my Intuit account through a browser to activate the software. Then once I opened the downloaded version, I was presented with a questionnaire asking me why I wouldn't use the online version. I was not allowed to use the downloaded product until I filled out the questionnaire. This is all a VERY BAD look. Now I suspect that the downloadable version is on its way out. I will not use an online/cloud platform for my taxes. You will lose me as a customer if you do as I suspect you are planning and kill the download. In fact, I'm already researching other tax preparation software because you've made it clear that I cannot count on a downloadable version for 2026. If you do not want to scare off your customers who will not post their tax/financial information to an online service, you need to make a commitment now to a downloaded version and make it easy to find, easy to activate, easy to use. Otherwise, you will cede this segment of your customer base.

we've been using TurboTax for years to do our personal tax return, plus those of our child and my elderly mother. It is straightforward to use, the cross checks help identify any possible missing information or errors and we have everything easily accessible if and when needed. Return preparation is done in the convenience of your home and on your schedule. Convenient/fast/accurate. TurboTax takes the anxiety out of of tax preparation,

It was more difficult than previous years to follow instructions and input figures. I had 286 separate stock trades last year and I had to go into to all of them and select if it was a digital asset trade or not. This needs to be fixed. It was extremely time consuming to check all the boxes. There should be a box/option so that I can select a global fix instead of individual, or digital trades must be reported differently by the financial institution.

I have used TurboTax for years, always the desktop version. Recently, I have been hit in the face with; do it for free, do it on line (needs too much internet connection time), hire someone to fill in the numbers (if only they could gather the information), pay for expert advice (transfer the number in box 2 to the box 2 in the tax program), and bet on audit chances. E-mails, TV ads (I could be riding my bike while my taxes are being done - good luck finding my prescription receipts with me not at home) all cost money that could be used to lower the price of your software.

Disappointed in this year's edition. Could never get importation to work for Fidelity or Merrill Lynch. I'm using a Window 11 system. Also, when starting the software, several times I could not proceed without updating first, even though I had just updated several hours before. Then, when it did finally let me proceed (not sure why), the program just crashed without explanation. After several attempts, I had to restart my machine and it finally worked. Lastly, it's irritating the software is advertised as "including state return", yet there's a $25 fee to actually file. Misleading. I'll be shopping alternatives next year

I was frustrated on several occasions with my Turbo Tax experience this year. I had to call CS because you let me download the software without paying for it, but required an access code to use, that I then had no option to pay to get. I tried the online version first and could not get some screens to resize so I could enter information because the enter button was at the bottom and I couldn't see/access it. I had the feeling that real people did not vet this software before sending out into the world. I will have to decide next year if the trouble I had is worth the satisfaction of doing my taxes myself.

It took me 30 minutes to figure out how to purchase and download Turbotax. This was both one for MAC and one for Windows. I DO NOT want to use the online version. Please make it easier. It is almost like you are trying to prevent me from using the download version.