How do I give negative stars? Been using them since like 2008 or earlier.....This was disgusting and horrible. The new Leadership is gross and stupid for ruining this product. Your GREED is apparent. We will absolutely go elsewhere next year. So dumb!

Overall pretty good but unfortunately Turbo Tax failed to submit my returns because it needed an update.. It should have checked this before it to me to the final steps of entering ID and account info..I had to exit, download the updates, and start the final steps again. Also it des not always remember previous selections that you make. For instance when calculating mortgage interest it kept defaulting my HELOC to a refi when I was double checking my numbers for accuracy. i

This year's TurboTax was the worst year I had dealing with the product. Most of it stemmed from not being able to use the interface to use a credit card to pay for an additional state download or the state e-filing fee. A customer service representative was able to help me get the additional state download after being on the phone for an hour. A second customer service representative indicated that because I received a partial credit based on an email that Intuit sent me my license was cancelled and I would have to purchase another version of the software in order to e-file my state return. This used to be easy and I fail to understand why the issues don't get resolved because i can see I am not the only person experiencing them.

When I logged onto your website to download the 2025 TurboTax Software, I was rerouted to SoftwareDiscount.com, and my purchase went to them. Now, I'm trying to get a credit. My suggestion, lock your website down so that other Software companies cannot advertise on your website. Other than being rerouted to a different company to purchase the 2025 TurboTax Software, no complaints.

I'm a TT user for decades. Some truly useful features seem to be discontinued, or are extremely hard to find. i ended up using Gemeni AI to find things. - no way to do a trace back from problematic number to where it was changeable input; cause me couple hours' work - unclear how to differentiate forms from worksheet-forms combinations; in older TT versions, I could easily relate the questions and boxes to the specific line on the 1040, so I could directly fill out 80% of questions/data and concentrate onf the rest using what were better explanations - generally it seems latest TT has minimal explations; e.g. different between HSA, MSA, and TSA, which are very different but poorly explained; I wasted hours trying to get 1099-SA for my FSA until I finally found from FSA company that no 1099's are provided or needed for FSA's

I discovered an error in 2025 TurboTax Deluxe that incorrectly transferred data from my federal return to my state of Michigan return. Had I not been suspicious and spent over an hour going through forms, line by line, it would have been a $600 error in my state return. I'd be happy to explain it to one of your representatives. In exchange, I would like my payment for this year's software returned to me. Or I would except a coupon for a free download for next year.

For the third or fourth time in 20 years, a software glitch forced me to spend time on the phone with an expert. These are timewasters. Since it happens too frequently, I am forced to consider another way of doing my taxes. The person I worked with was excellent. That saved me from having to go through the whole thing with another software package.

It was extremely disappointing to use TurboTax this year. They dropped the It's Deductible feature and replaced it with a dismal and very cumbersome alternative. They failed to properly notify people before they purchased this year's version that they had scrapped the best feature of their software. I do not plan on purchasing Turbo Tax in future years as the itemized deduction process is a pain in the butt now when it used to be easy. I had to go outside of Turbotax to find alternative software to use in getting a value for the goods and clothes we donated.

too hard to maneuver back and forth too many steps for easy things (interest and dividends for example) $10 discount is useless for many (unless you have a 2nd state - this was a change in last few years.) Very user unfriendly And trying to upsell every step of the way is tiresome And about 25+ years a user!

This was the worst experience of bait and switch. Paid for desktop software, and AFTER paying for it I was told I needed to sign up for an Intuit account and log in before I can use the software I paid in full for. Outrageous! Its not bad enough my private data is shared with Intuit, but they want to scrape more data from me by having me sign up for an account!? Then when I log in, every 5th page is an ad to pay for more services. Then there is an extra charge paid to Intuit to e-file?? Another grift! 0 out of 10 for this software. Shame on you Intuit! Stay away from this terrible company and software.