Until this year, I LOVED TurboTax. It was easy to navigate, and instructions were clear. This year's version is so bad that I am fairly certain I will cancel my enrollment. I am forced to mail my state return, as Turbo Tax is trying to force me to enroll in Audit Defense, even though I declined and removed the form from my federal taxes. The many offers to upgrade or do online or do things I don't want to do are wasting my time. The system is glitchy, and I had to seek help to solve a number of problems. I've wasted more time than I wish to disclose.

This year's program had a lot of bugs in it. It would take me to screens I didn't need to go to, and would require me to provide info I didn't need to type in. I had to keep going to the forms section to delete info I added just to be able to get to the next step. We've been using TT for at least 10 years, and don't ever remember having so many issues.

Worst experience in several years of using TurboTax. Interface has changed; walk-through topic questions are more confusing than in the past. Interface feels incomplete. Seems over-simplified. Feels like something was lost in an attempt to dumb everything down. Now feels like a frivolous cellphone app. Will probably NOT use TurboTax next year.

I have used TurboTax for years. Have found it easy to prepare tax returns. The reason I left off a star is because states that I live in a state no income tax and I have to answer about 6 questions saying that I don't want to work on my state return AFTER TurboTax tells me that my state does not have an income tax.

I finished my return and could not e-file because in the first section of the Federal Carryover Worksheet I could not enter the State/Local ID. No matter what I tried I kept getting the error message and the program would not allow me to enter the information. I am a long time Turbo Tax user and never had such a frustrating problem before. I also paid the fee to file my state return and I am unable to file. I tried your help chat but they wanted another $5 to fix the problem with your software.

I have used TurboTax for years. This year was a pain. More questions, more complicated. Also less accurate. Downloading from Financial institutions did not work correctly as did downloading from 2024 TurboTax. I get lots of emails advertising your product which are totally unnecessary....I already bought it. I seem to recall an ad offering free State filing, then your charge me $20. Not a big deal, but come on !! I then see ads for free filing and a user for 20 years or more gets a bill for $20.

Tells you can E File 5 I only use 3 and 1 was rejected when I did my last one said I reach my limits of 5 so I guess now they count even the number of rejections. I you try again takes 1 and again counts as 1. Never had happen before i will stay away from Trubo Tax after 20 plus years.

I am very angry that once again I got charged the $45 for the Audit Defense. I did not select this and it still came out and charged us again. This has happened many times over the years, there have been some years that it didn't come up by default but most times it does.

Federal was a breeze. Tried to e-file state and would not give me window for credit card payment. In past could easily print documents for paper filing. Not this year. Had to go through list and select, make sure I had everything. Not awesome - very cumbersome!!!

TurboTax could be better. When paying the $45 for an additional state (with a credit card), and then again when paying for the $25 e-filing, it asked for all my info (name, address, ... and then the name again). It should pre-populate all the info, which the software already has. I do not save my credit card info, but the name and address should still pre-populate because Intuit and the TurboTax software has that information already.