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Customer reviews for TurboTax Deluxe 2025 Physical Package, Federal and State Returns + Federal E-file with $10 in-product credit (Win 11, Mac 14) for
TurboTax Deluxe 2025 Physical Package, Federal and State Returns + Federal E-file with $10 in-product credit (Win 11, Mac 14)

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Showing 341-350 of 9,805 reviews
Apr 10, 2026
Ensko
1 out of 5 stars review

Awful, Bad, Terrible, Frustrating: 2026 Turbo Tax

Until this year, I LOVED TurboTax. It was easy to navigate, and instructions were clear. This year's version is so bad that I am fairly certain I will cancel my enrollment. I am forced to mail my state return, as Turbo Tax is trying to force me to enroll in Audit Defense, even though I declined and removed the form from my federal taxes. The many offers to upgrade or do online or do things I don't want to do are wasting my time. The system is glitchy, and I had to seek help to solve a number of problems. I've wasted more time than I wish to disclose.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 28, 2026
Jack055
2 out of 5 stars review

Lots of bugs in this year's product

This year's program had a lot of bugs in it. It would take me to screens I didn't need to go to, and would require me to provide info I didn't need to type in. I had to keep going to the forms section to delete info I added just to be able to get to the next step. We've been using TT for at least 10 years, and don't ever remember having so many issues.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Apr 3, 2026
LEH86
2 out of 5 stars review

TurboTax is becoming worse!

Worst experience in several years of using TurboTax. Interface has changed; walk-through topic questions are more confusing than in the past. Interface feels incomplete. Seems over-simplified. Feels like something was lost in an attempt to dumb everything down. Now feels like a frivolous cellphone app. Will probably NOT use TurboTax next year.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 29, 2026
SH00
4 out of 5 stars review

TurboTax is Reliable

I have used TurboTax for years. Have found it easy to prepare tax returns. The reason I left off a star is because states that I live in a state no income tax and I have to answer about 6 questions saying that I don't want to work on my state return AFTER TurboTax tells me that my state does not have an income tax.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 22, 2026
Anonymous
1 out of 5 stars review

SUCKS BIG TIME!!!

I finished my return and could not e-file because in the first section of the Federal Carryover Worksheet I could not enter the State/Local ID. No matter what I tried I kept getting the error message and the program would not allow me to enter the information. I am a long time Turbo Tax user and never had such a frustrating problem before. I also paid the fee to file my state return and I am unable to file. I tried your help chat but they wanted another $5 to fix the problem with your software.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 28, 2026
Greyman59
4 out of 5 stars review

TurboTax is still a great way to file your taxes

I have used TurboTax for years. This year was a pain. More questions, more complicated. Also less accurate. Downloading from Financial institutions did not work correctly as did downloading from 2024 TurboTax. I get lots of emails advertising your product which are totally unnecessary....I already bought it. I seem to recall an ad offering free State filing, then your charge me $20. Not a big deal, but come on !! I then see ads for free filing and a user for 20 years or more gets a bill for $20.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
reply from TurboTax Care Team

Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.

Apr 3, 2026
Anonymous
1 out of 5 stars review

Trubo Tax Deluxe is not reliable

Tells you can E File 5 I only use 3 and 1 was rejected when I did my last one said I reach my limits of 5 so I guess now they count even the number of rejections. I you try again takes 1 and again counts as 1. Never had happen before i will stay away from Trubo Tax after 20 plus years.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Mar 28, 2026
Anonymous
1 out of 5 stars review

Turbo Tax Charges for things you did not request.

I am very angry that once again I got charged the $45 for the Audit Defense. I did not select this and it still came out and charged us again. This has happened many times over the years, there have been some years that it didn't come up by default but most times it does.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Apr 15, 2026
kjhgiu6r
2 out of 5 stars review

State filing a pain

Federal was a breeze. Tried to e-file state and would not give me window for credit card payment. In past could easily print documents for paper filing. Not this year. Had to go through list and select, make sure I had everything. Not awesome - very cumbersome!!!

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111
Apr 15, 2026
Reviewer223
4 out of 5 stars review

It should pre-populate name & address for payment

TurboTax could be better. When paying the $45 for an additional state (with a credit card), and then again when paying for the $25 e-filing, it asked for all my info (name, address, ... and then the name again). It should pre-populate all the info, which the software already has. I do not save my credit card info, but the name and address should still pre-populate because Intuit and the TurboTax software has that information already.

Review from turbotax.intuit.com
Helpful?6U9YIUBFU7XF18262723111