I love Turbo Tax. Makes filing taxes so much easier and convenient. I always trust their accuracy. And with guiding through your taxes and remembering what you did last year it's so convenient as it types in previous items like your income and deductions so no additional typing unless you add or delete items from the previous year.

2025 return was jacked up. Dependents were reproduced (had to remove one). Previous year's AGI in summary sheet was wrong (showed $1 and filing single, instead of married filed jointly). I had to manually go into form to change it. Too many interface changes from previous years. Took longer. False advertising: Free State return, but ended up only being $10 off.

The Tax program kept crashing closed on me. Also, got caught in an infinite loop which required closing the program. Also, one credit card entry screen wouldn't allow me to enter the exp month for my credit card because it was off the page. Closing out of this crashed the program.

The product wasn't as user friendly as it had been. The hints were not as helpful as they have been in previous years. There was also a problem with importing information from my financial institutions, the application said it would delete previous imports when I had to reimport due to updates from my financial institution. However, there were duplicate copies of the documents after the imports. Also, there was a problem printing the Kentucky documents needed to paper file. The documents didn't fit on the 8 1/2 x 11 inch paper and I had to adjust the percentage to get it to print properly.

Too many glitches entering data this year. It took 6 tries to get my credit card information to be accepted. I needed help in filing a second return plus the second return lacked the persons ID on the starting screen. Somehow a third return was entered with $0 and couldn't be deleted. I have been using TurboTax for about 15 years and this desktop software had too many bugs!

Awful. I pay for TurboTax to be correct. Having to file an ammended return (along with $600) because TurboTax can't keep up with tax law (Georgia SALT limitation) is unforgivable. I will have zero confidence in my returns going forward, so I probably need to look for new tax software.

Needs improvement - limited or no information on changes to tax laws for 2025, i.e., temporary 2025 standard deduction for seniors, overtime premium. No backup file option and no menu option to delete or remove tax return created in error, i.e., Save As creates duplicate file with custom name.

It is difficult to work with sometimes. You keep pushing for state e-filing even when I don't want to do it. The Colorado HCTC contribution on the DR CR form calls for the contribution rather than the credit amount which is 25% of the contribution. Also, tried to eliminate the voluntary charitable contribution that I was going to make, but then changed my mind. The system wouldn't let me eliminate it. It is also difficult to navigate the system, more so than it used to be. Your terms and conditions are typical of the difficulty of living with the system.

Turbotax always walks me through the forms asking the right questions. It is easy to use, you can see what form you are filling out as it asks the questions. The more information boxes are helpful and simplify the explanation compared to using IRS tax code.

One big challenge is every time I open TurboTax, no matter what year it automatically goes to the TurboTax website for updates. Updates are not required every time I open the the software. I should have the option to access the software without getting updates every time.