very disappointed with not being able to efile through first try. There was no issue on my side and your software wasn't able to identify the issue. As a result, I used up my five efiles very quickly and weren't able to efile taxes for my family. I'll reconsider using turbo tax next year

I have been doing our taxes and for another family member via TurboTax for decades. I love TurboTax. It is one of the benchmark apps that is consistently great. It allows me to ge as deep into tax things as I need to or want to. The Community system is great for sorting out weird situations. I have used that in years when I was doing an estate, a business and other complicated things. Doing taxes makes me unhappy because of the waste and fraud by the governments. But, Turbo Tax makes it easier and saves me lots of money.

It was almost impossible to get to the state return after I'd transmitted the federal electronically. My state charges a fee for electronic mailing, so I'll mail it in to get my refund.Finally I was able to add my DRDP on the state form but it took multiple tries. But it's cumbersome to get back to the program after you try the print preview.

Turbo tax online was pushed on us this year and it was not functional. Spoke with turbotax, was elevated, then told if I wanted to speak to a tax expert it would cost $40 more dollars. Switched to desktop and am manually filing state taxes now and i worked fine. Even the help boxes were different between online and desktop

Had a lot of difficulty with 2025 than I did with my previous turbo tax years. I don't know why but I am going to see help next year with a private company that does income tax returns. Your Turbo tax was telling me I had a lot of problem errors and to go over them which I did and did not understand. No more of this.

Difficult to read; can resize for screen everything; information popups too small and basically with out info. I have used Turbo Tax for 15 years and it has devolved -- I did not trust that it produced a correct result. bells and whistles without readability, informative, accessibility, and it asked too often for me to upgrade! I bought an expensive product and you provided me with your marketing strategy. The product should market itself.

It's Deductible has been removed, so Intuit is forcing you to go to a third party website to manage this information now. Some guidance seems very vague now... requires use of Google to clarify what I should do. More banners/popups than necessary trying to get you to purchase additional services or change from desktop to online version.

Did not appreciate not being able to use windows 10 lucky for us we had to replace our laptop our desktop is windows 10 which we always used for our taxes with turbo tax...... with so many folks still using windows 10 was surprised to see it could not be used........

The format for this year's version was fair at best. Last year's format was much, much better. The glitches when attempting to import documents was annoying and quite frustrating! Bring back the staff that formatted the Turbo Tax program from last year. This experience left me with far less confidence in the product. I will need to think about using Turbo Tax next year which greatly saddens me. I never thought twice about using Turbo Tax, not anymore!

Software worked less well this year than previous and had more pushy ads. In particular, I found the instructions less clear in a couple places and it made a potentially costly mistake with my broker's uncovered securities by assuming a 0 basis cost, which should warrant at least a notification like in previous years.