After not using TurboTax for one month and doing a preliminary tax return I was unable to open the TurboTax app. I had to call for assistance which took well over an hour to remedy. We were however able to get it to work finally. As I remember I had a similar issue on a different computer a few years ago. Frustrating, hoping it doesn't fail again since I do have a few other tax returns to complete

I have used TurboTax (and its predecessor, MacinTax) since the 1980's. Only 1 year, several years ago, did I try competitors product -- which did not meet to my satisfaction, so I bought TurboTax in addtion that year and have never regretted it... though, this year, there were several problems with the accuracy and features. For example, when showing a summary of this year and last year's income data, there are several (at least 3 of them, which I reported) that would show that a previously unavailable feature was now available. After completing that data, it typically would then show the current year's data. However, there is a bug in the system where it still displays the feature now available. The other problem was encountered with the error checker. If flagged lines 11 and 13 of the Home Sale Worksheet as mising a checkmark. The question only applies when a spouse is involved. This was for my father's taxes. My father passed away this last year and my mother had passed the year before, so he was properly identified as Single (I have not reported this problem). But this has been the "buggiest" year I've seen in a long time from you folks... Very disappointed!

Found this year Turbo Tax software more difficult to use than previous years. Mostly had to use MS 2011 and when I saved my return to come back later, it would not bring up my last entries. It starting over again. Had to dig around to find the correct file.

I have used TurboTax for federal and state filings for 7 years. Great product, it asks enough questions to safely guide you through the process. I used to have someone prepare my taxes, and it cost big bucks. I wished I had learned to use Turbo tax many years. Thanks again for a great product.

I found this year's turbo tax not as user friendly as in past years. The search feature was not helpful when I asked a simple question as to whether or not I need to report my Roth contribution. I found the advice I needed by going directly to the internet. Also, I found your interface for energy tax credit problematic. I put in numbers that later needed to be corrected. However, the incorrect entries remained and the only way to delete/change was by going directly to the forms. Such inconsistencies can contribute to significant errors. Not sure if I'll use Turbo Tax in the future.

Only AFTER I filed my federal return and printed a copy was I aware that Turbo Tax prepared substantial estimated quarterly payment vouchers for 2026! This should be immediately revealed and explicitly stated when final review of the return is completed, and before the return is filed.

Fails to Unmark estimated items. F8 fails, Menu fails, requires form to be deleted and re-enter data. It has been doing this for 3+ years and I report it every year! I am tired of Beta testing your product for free. Worksheets fail to indicate where and entry will be made on the final schedule. Schedules fail to show where data was entered. It would be nice to have a full graphic of which worksheets feed into which line number and of course, to which form are they entered.

We've been using TurboTax for almost 30 years now, in six different states, with zero difficulties on either federal or state returns. Never got audited, even when we had some more complex filings. Choosing to let TurboTax go through everything often got us to remember certain one-time items that were important for the return. Keeping a pdf copy at the end has neatened up our storage - no more piles of paperwork (we pdf our receipts and expenses as well), and can readily keep everything sorted by year.

No provision to help desktop users wanting to efile state return. Problem with the credit card set up for state of Ohio. Not able to complete my tax in a quick efficient manner. Very disappointing and time consuming collecting all the documents to send and will need to stop at post office to make sure I have correct postage. Estimated tax return for 2025 for my deceased mother was extremely high. Not sure if that was a Turbo Tax error of IRS. Will think long and hard before returning to Turbo Tax. t

ran thru the process three times - printed out for visual verification - found missed items the software "forgot" to ask for. Not onlty tthat, the "review" keeps trying to insert words as I am typing. The $40 surprise FEDERAL REFUND fee at the end was NOT explained in clear terms. The fee is ONLY IF THE STATE E-FILE fee was chose to come out of the FEDERAL tax refund. How hard is it to add those simple words to the instructions.