I've been using Turbo Tax for over 25 years. This year's version is by far the worst and most frustrating. I'll be looking for new software next year. Why do I have to download the software every day? It takes over a half hour every time I have to download! I couldn't get my broker data this year. I had to enter everything by hand! I've had struggles in the past that customer service helped me thru, but this year was awful. With all the trouble I've had, it leaves me concerned about accuracy. In my mind, most of the struggle is intentional, because TurboTax wants everyone to use the online version.

normally i am satisfied with this program, but i e-filed my federal taxes with no problem, then i went back a week later to efile my state taxes and i couldn't, i was stuck on federal page saying i used my 5 free efiles already, i did, but it wouldnt let me do state(which i was ready to pay the fee) so there is no way to bypass federal efile to get to the state efile page, please fix this.

The process for determining the cost of donated items for deductions is more difficult in the 2025 software. When typing in the name of the item, I frequently did not get information about it. And the list of item options was too long and I couldn't get to the bottom of the list. It was too difficult to use. One suggestion: If you insist on using this software change, at least include some instructions on how to use it!

I was unable to find how to put a check after the Statement that appears on the 1040SR just underneath the SS#'s. It states: Check here if your main home, and your spouse's if filing a joint return, was in the US for more than half of 2025. So it is blank but it should have a check. The return was e-filed today.

I have used Turbo Tax for over 10 years. Generally it is pretty good. I am finding that as the years go by, the people making updates are unnecessarily modifying the user interface. This is quite confusing, as it is almost like I have to re-learn the product every year. There is NO NEED to modify a user interface simply to make it "more cool". What is the absolutely necessary bug that needs to be fixed on the user interface? Why are you rearranging items that were in a very understandable order into something that is unnecessarily complicated?

I am EXTREMELY disappointed with how TT handled how the process to receive my refund was handled Using a third party to conduct the transaction is quite disturbing. Just another data base to have my information and possibly mis-handle and wind up in the wrong hands Extremely disappointing! Will be shopping next year!

The only complaint I have is when I tried to put in my expiration date on my debit card it wouldn't except the month. When I checked other months I found it wouldn't except month 12, 11, 10, so I had to use another debit card with expiration month 3. Then it went through.

I was going to use the on-line version. However, it did not transfer all the data from my previous years returns. I would have to enter all the info from my various accounts, i.e. addresses, TINs, acc #s, etc. So, it was easier to switch back to the desktop version. If you are going to offer an on-line version there should be an option to transfer from previous desktop versions, ran into two problems with the the desktop version. First, after importing my data from Schwab, there was no way to return to my return from the import success screen. I finally had to enter the data manually. Second, at the end of the income section I was asked if I had any digital currency transactions. I replied Yes and hit continue, but the program then just went into the Deductions portion. No way to enter my transaction. It took a lot of digging to find how to enter the Form 1099-DA info as it was well hidden in the Wages and Income drop down.

This year, you guys had more bugs than ever before. I've been using Turbo Tax every year for the last 25 years and for the most part, I've been highly satisfied. This year, much less so. Particularly with bugs related to education expenses on college education (no step by step on room and board entry of expenses like prior years AND originally not having the entry on state for 529 accounts). Also, there was a bug that was present on the energy credits in federal with the address on the form. Had to delete the form and recreate as a work around. None of these issues were show stoppers, but its concerning.

Pretty good overall, I definitely think the overall process could be more user friendly. I did have one problem, when I go to pay for the $25 state e-file fee, your credit card expiration month field drop down is BROKEN and will NOT accept anything after 09. So I had to find another credit card to use, that had an expiration month of something before September. This is an obvious bug that it sees like basic QA testing would have exposed.