Turbo Tax crashed and lost all my history. My previous year saved document did no populate history. I've been doing this since 2016. 2026/ taxes 2025 was very frustrating and different than what I'm use to. Said internet price was free, but wanted to charge me after filling out documents. I used desktop version like always.

Data validation issue and form import issue...Import of 1099-DIV had errors with addresses that were not caught until final review and took two reviews to catch them all -- one was a checkbox not filled and then recipient street and city were not filled in. There was data in the field all x'd out so could not tell what it was but just entered street and city. Even though city was telling me initially it also needed at least 1 letter. Just hope it caught everything and doesn't get rejected.

Frustrating - I have no interest in changes to my interface with program other than those required by tax rules. For some reason I was able to get to review w/o inputting my bank info but worse when filing a new fee of $40 appeared and made your program fee look like a lie. It left a bad feeling of being ripped off at end. Yikes!

There were some glitches in installing the Desktop version but the TurboTax support team gave me effective help. The program is overly persistent in trying to sell live-human assistance but the application is so well structured that I did not need any help. The downloads of 1099 forms from banks and brokerage firms were very smooth.

The worksheets were easy to work with, and the review at the end was very helpful. However, after running the complete tax review, the program told me that everything was good and that that there no errors, however, my tax return was rejected because "the date of birth entered by the spouse on the "Sign Your Return" screen does not match the date of birth information that the IRS has obtained from the Social Security Administration." The date had been correct throughout the filing process, but there was an error in the "sign your return", that was not checked by the program. Therefore, I had to resubmit the for and pay the filing fees all over again......

Right out of the box software issue related to transfer of files from last years return - had to go out to help site to figure out how to fix. This was annoying and suggests you all are not doing due diligence before releasing software. The refund processing section is also poorly done - as it doesn't tell you up front about a $40 processing fee if deciding to take cost to file state from federal refund. Poorly presented. You all should be doing better than this.

Your program worked great. However, the online version had me confused because I just got a new laptop and wasn't able to add pictures of my driver's license or social security. It also required the IRS pin number which I could not remember. IRS tells you to go to their website but once again I could furnish the pictures they required. I decided to go back to the desk top version and had no problem filling my return.

I used Turbo tax for several years and it is still my go-to solution. I prefer desktop version because of privacy and flexibility to use whenever I want to use. I don't like online version. However, I find this year's version is slower, sometimes change a page takes 20-30 seconds. Hope this can be fixed next year

The tools do a good job of guiding the user through all of the categories. Most of the help pages are truly helpful. But, there is so much complexity in all of the forms and required paperwork that it is unimaginable that the majority of users will accomplish filing in a short amount of time. The worst part of using these tools is the outrageous high costs associated with the program price and filing fees. With millions of tax filers, the company must be making billions. Works fine on MacOS. Assume the calculations are correct.

Overall, I like Turbotax for its general ease of use. This year though I had many system issues....the 2024 file would not transfer over. The online support was limited and difficult to use and I found better help by googling my questions I also need the ability to easily zoom in on the text to make it more easily read