The Turbo Tax customer-service representative that helped me was very helpful and provided the best customer-service experience I ever had with Intuit Turbo Tax. She helped me load the 2022 Turbo Tax Premiere Software and I was able to get to amending my 2022 Tax Returns. The next representative that helped me to find all the appropriate forms to fill out, guided me throughout the entire process and is very customer service-oriented as well. She guided me throughout and was able to successfully amend our tax returns. Service provided by your representatives exceeded all my expectations. Thanks again Intuit for the help provided by your knowledgeable staff and will not hesitate to recommend to friends and family to use Turbo-Tax for their tax preparation needs.

Product is easy enough to use but because 2026 taxes included senior legislation from the One Big Beautiful Bill, I received zero feedback as to if I received an extra exemption, or if I got $6000 for seniors and why or why not. Your software is aged so at best you would have gotten 4 stars. And stop advertising all your add ons

I have liked turbotax in the past but the updates are HORRIBLE!!!! I HATE IT!!!!! IT"S IMPOSSIBLE TO FIND THINGS, trys to get you to do it online, can't find a summary to do community property adjustements. I am SO frustrated and will not be using turbotax again!

This was the more frustrating filing ive had sice using Turbo Tax. It offered instead of using my computer to do all online however it wasnt importing any of my info from my account so what good is it. I went back to my computer program and did it as usual and got it all imported from saved returns, I attempted to have it downloaded from my turbo tax account however it wouldnt do that either. I dont know what the issue was this year but frustrating. I even tried to just print my state return instead of eFiling it for $25.00 and instead of only printinig the state as requested it did federal also, which I didnt need to print.

I have been using Turbo Tax for 23 years and haven't had much problem doing so. Why am I getting emails telling me I need to add my income? We are retired and I entered all our income from SS and retirement accounts. I found it much more difficult to enter our SS and retirement income this year than in previous years.

Need to have someway of preventing duplicate downloads of tax data from investment firms. I accidently downloaded my info twice and it set up each download as a separate taxable event. If I wouldn't have caught it, there would have been double the income and gains . Not a good thing !

Reference below comments.I needed advice how to access 2024 turbo tax document and the new turbo tax document I was completing. Apparently, I have two sign ins for these products. There needs to be a more friendly way to save each years' dcouments and a way to access them. Show prompts on how to do this for the confused user. I have used Turbo Tax software for many years. During tax time I need a prompt to guide me on how to store and access each years' Tax Return. Show overview and prompts.

I love Turbo Tax. Have been using it for years. This year I was a little disappointed because all of the forms were not available. I followed the directions. I waited for the email informing me that the form became available. I hit the update software like it told me to do but the form never became available. I do not have the luxury to wait so I filed without it. Disappointing.

I love TT and have been. using it for several years. It seems like this year you were pushing a LOT of different options and add-ons, like doing it online rather than desktop, getting live help, etc. You have to realize that that just overly complicates an already complicated process. The screens, especially the opening screen, look much "busier" than they need to be. Make the options very simple and straightforward. Also realize that a lot of your users are seniors who like to stick to what they already know. For them you should make what they already know EASIER to use. One other thing... as I was transmitting, the program crashed. It just kept spinning on "transmitting," and I was kinda freaking out. Wasn't very easy to locate a support person quickly. Make that phone number EASY TO FIND for emergencies. Turned out that it wasn't really a big deal, but for a little while I was really worried about what was happening. Daniel was very helpful. Might help to put up a list of common situations, like what to do if the program stops responding while transmitting.

I have used TurboTax for years and like it. My only complaint is that it constantly tries to recommend getting the state tax option too, when there are no state taxes for Florida (my state). I feel like that is a bit of a scam because it should know that there are no state taxes for Florida so it should not continuously ask me to buy an unnecessary add on product.